The Latest Breaking News from the Institute of Customer Service

Nationwide named UK’s best brand for customer service as banks overtake retailers for first time

John Lewis and First Direct also strong performers

The Independent UK · Jul 7

Banks and building societies leapfrog retailers in customer satisfaction index

Retail has traditionally led sectors for customer satisfaction since the UK Customer Satisfaction Index was launched in 2008.

Evening Standard · Jul 6

Firms improving consumers’ understanding with FAQs and videos, FCA finds

Financial services firms are using tools to help customers absorb information at their own pace, the Financial Conduct Authority said.

Evening Standard · Mar 13