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The Latest Breaking News from First Direct

Nationwide named UK’s best brand for customer service as banks overtake retailers for first time

John Lewis and First Direct also strong performers

The Independent UK

Nationwide named UK’s best bank

The building society beat the likes of Monzo and HSBC’s first direct to top spot

The Independent UK

Savers could pocket £275 cash as banks roll out new tax year ISA deals

Providers are launching new incentives and hiking rates to tempt customers

The Independent UK

From analysis to the latest developments in health,
read the most diverse news in one place.

Isa providers increasing rates and offering cash as new tax year gets under way

People often open a new Isa account at the start of the new tax year, and providers have been boosting their incentives to attract savers.

Evening Standard

The six best current account providers, according to Which?

This year, six providers successfully earned the coveted Which? Recommended Provider badge

The Independent UK

Which? names ‘recommended’ current account providers

Six providers have been awarded the badge this year, Which? said.

Evening Standard

The six major banks offering up to £200 cash to switch your current account

Nationwide, NatWest and first direct have joined Lloyds in offering cash rewards to move

The Independent UK

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Banks will offer first-time buyers ‘more firepower’ to get on property ladder

HSBC UK and First Direct have announced changes to their mortgage lending policies, to help some buyers take out bigger loans.

Evening Standard

Is HSBC app down? Millions in panic as bank app goes down on payday

HSBC’s sister bank First Direct is also facing disruption

Evening Standard

HSBC down: Bank app not working as users hit with ‘err03’ code instead of seeing their accounts

HSBC’s online banking has stopped working, with customers reporting they are unable to see their money.

The Independent UK

John Lewis beats M&S and Ocado to be top of the shops for customer satisfaction

Waitrose and Greggs saw customer satisfaction levels fall significantly

The Independent UK

Five common banking mistakes – and how to avoid making them

If you are sticking loyally with a bank, using an overdraft or failing to read the small print, you may well be losing out

The Guardian - UK

Britain's biggest building society to cut mortgage rates as low as 3.89%

The best deals are available to buyers with a 40 per cent deposit

Evening Standard

Britain’s largest building society to cut mortgage rates as low as 3.89%

The cuts were announced as both HSBC UK and First Direct unveiled changes to stress rates

The Independent UK

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The Independent UK

The best bank debit cards to use for spending abroad in 2025

If you opt for cards over cash when abroad then always ensure you’re not charged a fee

Evening Standard

Charity and banks aim to stop abusive ex-partners using mortgages as ‘weapon’

Charity Surviving Economic Abuse will deliver training to HSBC UK and First Direct staff, helping them to spot the signs of economic abuse.

The Guardian - UK

Power switching: banks compete for current account customers with cash payouts

If you’re thinking of changing bank, several are keen for your business: but time is running out to take advantage of some deals

The Independent UK

Lloyds and Nationwide online banking down, leaving users locked out of accounts on payday: Live updates

Payday payments affected for second month in a row amid outages across high street

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news in one place.

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TechRadar

Did your mobile banking go down? Here's what happened to Lloyds, TSB, Nationwide, First Direct and Halifax

Six major UK banks reported issues with their mobile and internet banking on Friday, February 28 –here's an account on the bad morning for Lloyds, TSB, First Direct, Halifax, Nationwide and Bank of Scotland customers.

The Independent UK

Lloyds Bank down: Halifax, TSB and Nationwide online banking not working

Lloyds Bank and other banks’ online services appear to be down in a major outage.

Evening Standard

Online banking issues hit customers on payday for second month in a row

Four banks have confirmed disruption for customers on Friday morning.

The Fashion Central

Best and Worst Banks Revealed – And Lloyds and NatWest Didn’t Make the Cut

The Competition and Markets Authority (CMA) has released its latest survey rankings, spotlighting the banks that are excelling and those that are falling short.

The Independent UK

Best current account cash switch offers from banks in January 2025

Customers can pick up hefty cash bonuses for switching providers but be sure to check the rules suit your circumstances

The Independent UK

Mortgage pain to stay as government borrowing costs hit 27-year high

High government borrowing costs come amid fears that inflation is creeping up again, which could lead the Bank of England to keep rates on hold

Evening Standard

Gen-Z adults ‘more likely than Millennials to have a five-year financial plan’

Around three-quarters of the Millennial and Gen-Z generation are determined to reach their goals, according to research for First Direct.

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