The Competition and Markets Authority (CMA) has released its latest survey rankings, spotlighting the banks that are excelling and those that are falling short, as digital providers continue to steal the limelight from traditional high street giants. According to a survey of some 23,000 people across Britain and Northern Ireland conducted by Ipsos, JP Morgan’s Chase has now overtaken Monzo as Britain’s favorite bank for personal current accounts.
Among Britons, Chase achieved the top spot after first entering the survey six months ago, with an impressive 81% of customers stating they would be likely to recommend its account to friends and family. This figure edged out Monzo, which garnered an 80% recommendation rate in previous surveys and has long been a leading name in digital banking. Starling Bank, another prominent digital challenger founded by technology entrepreneur Anne Boden, secured third place for overall service quality, as reported by the Sun.
