The Latest Breaking News from UKCSI

Banks and building societies leapfrog retailers in customer satisfaction index

Retail has traditionally led sectors for customer satisfaction since the UK Customer Satisfaction Index was launched in 2008.

Evening Standard · Jul 6

Customer complaints ‘costing businesses over £9bn a month in lost staff hours’

The research comes from the Institute of Customer Service’s Customer Satisfaction Index (UKCSI).

The Independent UK · Jul 4, 2022