The Latest Breaking News from Institute of Customer Service

Customer service staff abuse hits record high during cost-of-living crisis, research shows

Almost half of frontline service staff have experienced hostility from customers in the past six months

Wales Online · Oct 27, 2022

‘Emails should be 80 words or fewer’: experts reveal 10 rules to optimise business communication

It is essential for companies of all sizes to keep customers and employees happy by communicating effectively – so where should you start?

The Guardian - UK · Oct 14, 2022

‘Don’t take it out on our staff!’: How did Britain become so angry?

Shopworkers, GP surgeries and call centres have all reported an alarming rise in abusive behaviour directed toward them. How can we calm this national rage?

The Guardian - UK · Aug 4, 2022