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The Latest Breaking News from FOS

Space2Sea Antarctica: William Shatner, Neil deGrasse Tyson and NASA astronauts talk exploration and science from the Drake Passage

Explorers, astronauts and filmmakers described life in space and on Earth in an epic livestream from the Drake Passage.

Space

Space2Sea Antarctica: A student journalist's expedition to bottom of the world begins

Space

Fraud and scam complaints at highest quarterly level recorded – ombudsman

The Financial Ombudsman Service said it is seeing increasingly complex complaints with funds passing through several banks.

Evening Standard

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Issues with mass financial complaints to be put under spotlight

Sudden and significant increases in complaints can cause firms to struggle to effectively respond, delaying any customer redress, the ombudsman said.

Evening Standard

UK’s financial ombudsman ‘misleads consumers it is supposed to help’

University researchers have accused the service of overstating the number of cases it has upheld in favour of the people who complain to it

The Guardian - UK

Financial firms dealing with complaints pay out £243m in first half of year

The average redress paid for upheld complaints in the first half of this year was £201, according to Financial Conduct Authority figures.

Evening Standard

Ombudsman highlights credit rule myths that could stop people getting a refund

The Financial Ombudsman Service has said several misunderstandings exist around how Section 75 of the Consumer Credit Act works.

Evening Standard

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Car modification pitfalls can leave owners thousands out of pocket – ombudsman

Vehicle owners have been left to pay big sums because they have unknowingly invalidated their car insurance, the Financial Ombudsman Service warned.

The Independent UK

Fraud and scam complaints hit highest level recorded by ombudsman service

The Financial Ombudsman Service said it is receiving, plus resolving, a total of about 500 fraud and scam complaints per week typically.

The Independent UK

How to claim on your travel insurance … and win

These simple tips can make the difference between getting your money back or being left out of pocket

The Guardian - UK

Banking complaints reach highest level in a decade as current account gripes soar

Consumers brought 24,402 credit card complaints, mostly due to perceptions around unaffordable or irresponsible lending

The Independent UK

What to look out for at the Goodwood Festival of Speed

One of the highlights of the annual motorsport calendar is upon us, as the great and good of Formula 1, sportscar racing, rallying and more descends on West Sussex for a four-day celebration of the cars and stars that make racing special.

Autosport

New charges for claims management firms proposed by financial ombudsman

The proposals to charge claims managers up to £250 reflect a fairer allocation of costs, the Financial Ombudsman Service said.

The Independent UK

Martin Lewis urges drivers to claim payout that ‘millions’ could be owed

Money expert Martin Lewis warned this could lead to a ‘PPI-type’ scandal as ‘millions’ of drivers could be owed financial compensation

The Independent UK

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The Independent UK

FCA to review whether car finance customers could be owed compensation

The Financial Conduct Authority will look at historical discretionary commission arrangements in the motor finance market.

The Independent UK

Financial Ombudsman mulls plans to charge claims management firms

The FOS said a fifth of its case workload is now through claims management companies and no-win no-fee solicitors.

The Independent UK

Banking and insurance gripes pushing up financial complaints figures – ombudsman

Complaints in the first half of this year have particularly increased in the banking and insurance sectors, the Financial Ombudsman Service said.

The Independent UK

Motor and buildings insurance complaints to ombudsman hit five-year high

From April to June, the Financial Ombudsman Service received 3,869 complaints about car and motorcycle insurance and 1,776 buildings cover cases.

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The Independent UK

The great car insurance con: Complaints about payouts soar as motorists hit by record-high premiums

Exclusive: Insurers delaying payout claims and undervaluing cars among top complaints

The Independent UK

Banks should be clearer on how customers can challenge account closures – Which?

The consumer group has offered some suggestions on what banking customers can do if they find their bank account has been closed.

Autosport

The anniversary celebrations to see at the Goodwood Festival of Speed

The Goodwood Festival of Speed is an annual highlight of the UK motorsport season. There is always plenty to see and do at the Sussex extravaganza and this year’s 30th birthday edition is set to be extra special.

Daily Record

Top five most complained-about financial products or services during the last year

More than 26,000 people complained about their current account in the last 12 months.

The Independent UK

Most complained-about financial products revealed by ombudsman service

Just over a third of complaints dealt with by the Financial Ombudsman Service in the 2022/23 financial year were upheld in consumers’ favour.

Wallpaper

BOYY unites with Danish artist FOS for an unconventional take on retail in Milan

Opening during Milan Design Week 2023, the flagship BOYY store sees the Milan- and Bangkok-based accessories brand collaborate with FOS on an evolving, unexpected retail space in the city’s luxury quarter

The Money Edit

Can you reclaim bank charges?

If you’ve incurred bank charges over the years, these can add up to hundreds of pounds – but can you get your money back? We look at whether you can make a claim and how to do it

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