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The Latest Breaking News from FOS

Ombudsman service shake-up ‘will help fast and fair response to consumer gripes’

Legislation will be brought forward to reform the legislative framework that governs the Financial Ombudsman Service.

Evening Standard

Man receives £42,000 bill for data roaming charges after Morocco holiday

Andrew Alty thought O2 bill was a mistake, but daughter’s TikTok use allowed massive uncapped charges to accrue

The Guardian - UK

Monzo wrongly denied refunds to thousands of fraud and scam victims

Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind

The Guardian - UK

From analysis to the latest developments in health,
read the most diverse news in one place.

What new ‘buy now, pay later’ rules mean for shoppers – and why they won’t protect you on Black Friday

Rules are set to change for BNPL but they are not yet in force to protect shoppers

The Independent UK

ESPNers Call Out Pat McAfee Over 'College GameDay' Comments: 'You Are Not a Victim'

One anonymous ESPN employee called McAfee an 'entitled diva,' according to a 'Front Office Sports' report.

Sports Illustrated

Why the WNBA’s Proposal to Triple Salaries Still Isn’t Enough

The WNBA is willing to triple salaries, but the players know they deserve more.

Sports Illustrated

The car finance scandal payouts: what does ruling mean and how much compensation could you get?

From how much will I get to when will I be paid? All you need to know about the FCA’s motor finance scheme

The Guardian - UK

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Ombudsman receives fewer complaints about scams and ‘unaffordable’ lending

There was also a fall in complaints about motor finance commission in the Financial Ombudsman Service’s latest quarterly figures.

Evening Standard

ESPN Is Betting Big on Bill Belichick’s UNC Tar Heels Being a Television Hit

Can Bill Belichick recreate the Deion effect at North Carolina?

Sports Illustrated

Financial ombudsman rebuked by MPs over handling of ex-chief’s ‘dismissal’

MPs said Baroness Manzoor’s letter was ‘unnecessary and disrespectful’ after she declined to answer questions about the departure.

Evening Standard

How do I know if I was mis-sold car finance? Here’s everything to know

If you purchased car finance before January 2021, you could be eligible

The Independent UK

Financial Ombudsman Service ‘increasing capacity’ to resolve 20% more cases

The organisation said it was taking action to ensure businesses and consumers received a faster, more effective dispute resolution service.

Evening Standard

From contactless limits to mortgages: What plans to cut red tape mean for your wallet

The Government is aiming to reduce duplication by different bodies and help drive economic growth

The Independent UK

What could the Government’s plans to ‘cut red tape’ mean for households?

The Government is aiming to reduce duplication by different bodies and help drive economic growth.

Evening Standard

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news in one place.

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Evening Standard

Ombudsman service is handling more than 60,000 motor finance commission cases

The number of cases represents ‘quite a significant block of work’ MPs on the Treasury Committee were told.

Evening Standard

Financial ombudsman to charge claims management firms £250 to refer a case

The move aims to make funding arrangements fairer and encourage professional representatives to submit better-evidenced complaints, the service said.

The Independent UK

Financial Ombudsman Service chief quits months after Reeves’ call for reform

Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal.

Evening Standard

Scams set to account for third of banking and loan cases in 2025-26 – ombudsman

The Financial Ombudsman Service said crimes can be complex and incredibly convincing, and no-one should be afraid to come forward.

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news in one place.

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The Independent UK

Scams and fraud expected to account for a third of cases taken to finance ombudsman this year

The Financial Ombudsman Service encouraged those affected to step forward to help solve ‘complex’ cases

Space

Space2Sea Antarctica: 2 Ukrainian soldiers fulfill 1st part of Antarctic dream

Visiting Antarctica — and, in particular, Ukraine's Vernadsky Research Base on the continent's peninsula — was a lifelong dream of two Ukrainian soldiers.

Space

What time is SpaceX's Starship Flight 7 launch test today?

SpaceX's seventh Starship test flight will now launch no earlier than Thursday, Jan. 16, at 5 p.m. EST (2200 GMT).

Space

Space2Sea Antarctica: William Shatner, Neil deGrasse Tyson and NASA astronauts talk exploration and science from the Drake Passage

Explorers, astronauts and filmmakers described life in space and on Earth in an epic livestream from the Drake Passage.

Space

Space2Sea Antarctica: A student journalist's expedition to bottom of the world begins

Evening Standard

Fraud and scam complaints at highest quarterly level recorded – ombudsman

The Financial Ombudsman Service said it is seeing increasingly complex complaints with funds passing through several banks.

Evening Standard

Issues with mass financial complaints to be put under spotlight

Sudden and significant increases in complaints can cause firms to struggle to effectively respond, delaying any customer redress, the ombudsman said.

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