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Evening Standard

Vicky Shaw

Financial ombudsman to charge claims management firms £250 to refer a case

FOS Financial Ombudsman Service James DippleJohnstone

The Financial Ombudsman Service will introduce a £250 charge for claims management companies to refer a case to its service from April 1 2025 (Dominic Lipinski/PA) - (PA Archive)

The Financial Ombudsman Service (FOS) will introduce a £250 charge for claims management companies to refer a case to its service from April 1 2025.

It said there is currently “little commercial incentive” for firms acting as middlemen to ensure the complaints they bring are well founded or have merit.

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