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The Latest Breaking News from Southwest

Passenger sues Southwest for failing to provide ‘prompt refunds’ amid December chaos

Credit was offered but there were no alternative flights available

The Independent UK

San Diego Southwest customers sue airline over canceled flight during Christmas holiday period

Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.

Tribune News Service

Southwest Airlines’ meltdown loss could run $500 million to $700 million

When Southwest Airlines’ had an operational meltdown in October 2021, it cost the airline $75 million in lost revenue.

Tribune News Service

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Southwest Airlines meltdown left me stranded — and grateful

I felt lucky when our flight landed in Dallas.

Los Angeles Times

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

WEKU

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Independent UK

Southwest Airlines sending vouchers to passengers disrupted by holiday meltdown

Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.

Tribune News Service

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Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

The Independent UK

Southwest Airlines is trying to win back its once-loyal passengers with free rewards points worth up to $300

But you’ll need a rewards account with the airline to receive them.

Fortune

Delta is investigating a pilot for making anti-Pete Buttigieg comments

A pilot in Atlanta blamed the transportation secretary for planes getting grounded in Florida

The Independent UK

Bride misses her own wedding, losing over $70k after Southwest Airlines cancels her flight

A bride lost more than $70k in reservations after a Southwest flight cancellation caused her to miss her own ceremony

The Independent UK

Delta customer sparks debate for trolling Southwest as Delta Sky Club serves frozen espresso: ‘Some of us aren’t rich’

A video showing the Delta Sky Club has gone viral amid Southwest Airlines’ flight cancellation chaos

The Independent UK

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Chicago Tribune

Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.

Tribune News Service

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WEKU

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

Fortune

Southwest Airlines passengers were threatened with arrest on Christmas for ‘trespassing’ at the airport they were stranded in

Southwest passengers stranded in Nashville on Christmas were told by airport police they no longer had valid tickets and risked arrest.

Reason

What the Southwest Meltdown Means for Airline Policy

Re-regulating the airline industry won’t help prevent massive service disruptions in the future.

Tribune News Service

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

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The Independent UK

Southwest Airlines schedule returns to relative normalcy

Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage

The Independent UK

‘Desperate’ woman pays $100 to skip airport queue amid Southwest Airlines chaos

‘I have my two kids, we’re by ourselves and I’ve no other choice,’ says mother caught up in delays

WEKU

Flight fare prices skyrocketed following Southwest's meltdown. Was it price gouging?

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

The Independent UK

Southwest workers say they were left with frostbite after 16-hour shifts

Airline mired in crisis triggered in part by last week’s winter storm

Tribune News Service

Southwest meltdown: Luggage still an issue a day ahead of reset

While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.

WEKU

Southwest Airlines' #epicfail takes social media by storm

Thousands of cancellations, lost bags and endless lines have angry customers taking to social media to voice their discontent.

Al Jazeera

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

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