Good morning.
Unfortunately, I was traveling yesterday, and got caught up in the FAA’s ground stop, which caused more than 1,200 flights in the U.S. to be cancelled and thousands more to be delayed. Fortunately, mine was in the latter category, and I am writing this while finally making my way back to New York. Hard to know what to make of the air travel mess, but a few takeaways:
—The breakdown of a key software system used by the FAA underscores that it’s not just Southwest that has antiquated systems desperately in need of updating. Traveling Americans deserve better.
