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The Latest Breaking News from Rocio Concha

Rising costs forcing 3m UK households to skip meals, Which? report finds

Consumer insight tracker shows 85% are worried about food prices and a majority think the economy will deteriorate

The Guardian - UK · Apr 30

UK banks urged to beef up anti-fraud systems for international payments

Data reveals ‘notable increase’ in scammers tricking people into sending money abroad

The Guardian - UK · May 31, 2025

Price of resale tickets to be capped under plans to clamp down on touts

The measures would aim to prevent organised touts reselling a large number of tickets at vastly inflated prices, the Government said

Evening Standard · Jan 10, 2025

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Resale ticket prices to be capped after Oasis row in bid to stamp out touts

‘For too long fans have had to endure the misery of touts hoovering up tickets for resale at vastly inflated prices,’ culture secretary Lisa Nandy said

The Independent UK · Jan 10, 2025

‘Astonishing and appalling’: British Gas battles customer anger over energy bill struggles

Complaints ratio for Britain’s biggest energy supplier is almost three times higher than its rival Octopus Energy

The Guardian - UK · Jan 3, 2025

‘Major step forward’ for bank transfer fraud victims as new refund rules launch

The new scheme should ensure the vast majority of victims are reimbursed and treated in a fair and consistent way, consumer group Which? said.

The Independent UK · Oct 6, 2024

Maximum reimbursement limit for bank transfer scam victims slashed to £85,000

The announcement of the reduced limit was made by the Payment Systems Regulator ahead of mandatory rules coming into force next month.

The Independent UK · Sep 25, 2024

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Fraud has lasting impact on victims’ mental health, warns Which?

People were more likely to say fraud had a negative impact on their stress levels and mental health than their financial situation, Which? said.

The Independent UK · Sep 11, 2024

Bank transfer fraud reimbursement limit set to be cut under new plans

The limit, which is due to come into force from next month, could be reduced from £415,000 to £85,000.

The Independent UK · Sep 4, 2024

Fake reviews and hidden online charges to be banned under new rules

Drip pricing is said to cost consumers £2.2bn, with entertainment providers, hospitality and transport sectors all using the practice

The Guardian - UK · Jan 24, 2024

New requirements to reimburse victims of bank transfer scams set out

The new consumer protections against authorised push payment fraud will come into force from October 7 2024.

The Independent UK · Dec 19, 2023

UK Household Financial Struggles Soar Amid Cost-of-Living Crisis

The latest research from the consumer group Which? unveiled that 9.8 per cent of surveyed households admitted to missing or defaulting on payments for loans, credit cards, housing, or household bills during that period.

International Business Times UK · Dec 5, 2023

Views sought on later ‘go-live’ date for mandatory reimbursement of scam victims

The introduction of mandatory reimbursement rules for APP scam victims could be pushed back next year, from April to October.

The Independent UK · Sep 28, 2023

Motor and buildings insurance complaints to ombudsman hit five-year high

From April to June, the Financial Ombudsman Service received 3,869 complaints about car and motorcycle insurance and 1,776 buildings cover cases.

The Independent UK · Sep 13, 2023

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The Independent UK · Sep 7, 2023

Consumer worry about housing costs hits ‘highest recorded level’ – Which?

Which?’s Consumer Insight Tracker found 79% of mortgage owners and 81% of renters are worried about housing costs.

The Guardian - UK · Aug 23, 2023

Ofcom urged to investigate Virgin Media broadband contracts

Terms and conditions allow firm to raise bills at any time and by an unlimited amount, Which? claims

The Independent UK · Aug 23, 2023

Which? calls for Ofcom investigation into Virgin Media over ‘egregious’ pricing

Which?’s complaint to Ofcom highlights a clause in Virgin Media’s terms and conditions, which states the firm can ‘change our charges at any time’.

The Independent UK · Jul 31, 2023

£250bn sits in accounts earning no interest as regulator tackles poor rates for savers

‘Progress has been made ... but this needs to speed up’

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The Independent UK · Jul 12, 2023

1.3 million households missed a bill payment in a single month, Which? warns

Some 60% of those who could not afford a household bill defaulted on more than one payment in the month to June 9.

The Guardian - UK · Jul 3, 2023

‘More than half of UK broadband customers’ hit by connection problems

Telecoms providers added ‘insult to injury’ as prices rose, says report by Which? for year to January 2023

The Independent UK · Jun 29, 2023

Airlines allowed to get away with ‘unlawful’ behaviour for 20 years – Which?

The consumer rights group claimed the Civil Aviation Authority ‘should be doing more’ to pursue court action against law-breaking carriers.

The Guardian - UK · Jun 16, 2023

Victims speak out over ‘tsunami’ of fraud on Instagram, Facebook and WhatsApp

Exclusive: Calls for Meta to curb rise in scams on its platforms, which will cost UK households £250m this year

The Independent UK · Jun 12, 2023

Trust in food industry falls to nine-year low – Which?

The Which? consumer insight tracker found 88% of consumers are worried about food prices – the highest level since the survey began in 2012.

The Independent UK · Jun 7, 2023

Three-quarters of consumers confused by their energy bill, Which? finds

Almost half of consumers have a negative emotional response when reading their energy bills, a poll for the watchdog found.

The Independent UK · May 8, 2023

Estimated 700,000 households missed rent or mortgage payments in April – Which?

Which? is encouraging anyone who is struggling to seek free debt advice and reach out to their mortgage provider or landlord for help.

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