‘More than half of UK broadband customers’ hit by connection problems

The Which? report found that 53% of broadband customers experienced problems such as slow speeds, outages and connection dropouts in the year to January 2023. Photograph: graja/Alamy

More than half of UK broadband customers have experienced problems with their connections, according to a report that says telecoms providers are adding “insult to injury” after forcing inflation-busting price rises on to their customers.

Many of the UK’s mobile and telecoms companies have been accused of “greedflation” for pushing through mid-contract price increases of up to 17.3%.