“It has been both astonishing and appalling in equal measure,” says Jonathan Hattersley, 66, from Cambridgeshire. He is one of thousands of British Gas customers left frustrated by Britain’s biggest energy supplier.
The gas and electricity supplier helped its parent company, Centrica, to a profit of £1bn for the first half of the year. But while the FTSE 100 company handed out millions of pounds in dividends, Hattersley lodged one of the 400,000 complaints British Gas received in 2024, on top of the 1m it recorded the year before.
