Which? has asked Ofcom to urgently investigate Virgin Media after claiming the firm is potentially breaking the law by “giving itself sweeping powers to hike customer broadband bills by unlimited sums whenever it chooses”.
The watchdog said it believed Virgin Media was attempting to “have its cake and eat it” by applying inflation-linked annual mid-contract price increases in its terms and conditions while removing the right for affected customers to cancel without paying substantial exit fees, and also maintaining the right to hike bills further at any time.
