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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Ofcom urged to investigate Virgin Media broadband contracts

Virgin Media Ofcom Virgin Which Rocio Concha Inflation
Virgin Media sign on high street shop
In April Virgin Media customers faced average increases to their broadband bills of 13%. Photograph: Nick Ansell/PA

Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under which it can increase bills at any time and by unlimited amounts.

The consumer champion Which? has concluded that Virgin Media’s terms and conditions may amount to unfair contract terms and could be in breach of the Consumer Rights Act. It has written to Ofcom calling on it to intervene.

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