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The Latest Breaking News from JD Power

Why so many electric car chargers in America don't work

In a nondescript office park in San Jose, California, ChargePoint Holdings Inc. runs a torture lab of sorts. It’s here that the operator of the U.S.’s largest network of electric vehicle chargers subjects its products to extreme temperatures and rain, and puts them through simulated dust storms and earthquakes. Pulley…

Tribune News Service

Tesla, Lucid, Rivian Cost CA's Legacy Dealers $910 Million In Profits: Report

According to a recent report, automakers that rely on direct sales have stripped potential profits from traditional franchised dealerships in California.

InsideEVs

Low-cost airline takes top spot for best first- and business-class experience in new report

The annual study saw almost 8,000 air passengers weigh in on the best and worst North American airlines.

Fortune

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Why airline flyers are fuming

J.D. Power's annual survey finds rising ire at high prices.

Axios

Startup EVs Vs Legacy EVs: Who Will Win? A J.D. Power Exclusive

Based on what we've seen, neither startups nor established automakers have such an edge in the EV space that it would preempt the other from success.

InsideEVs

Is a Mass Subscriber Exodus Coming to a Streaming Service Near You?

A solid user experience will keep consumers around after a hit show’s halo effect fades

Multichannel News

JD Power: Suitable EVs Available This Year For 50% Of US Car Buyers

Not long ago, EVs were either too expensive, too small, or lacking in range for most folks, but times are changing. Many people can now find a viable option.

InsideEVs

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EV Owners Are Less Satisfied With The Service Experience Than Owners Of ICE Cars: Study

With recall rates more than double among battery-powered cars compared to their gasoline or diesel counterparts, EV customers are understandably less satisfied with their purchase.

InsideEVs

The Most Popular Car Insurance Companies 2023

These are the most popular car insurance companies on the market

Kiplinger

Study Reveals Falling Satisfaction With Home Charging Experience

As the price of electricity goes up, satisfaction goes down.

InsideEVs

Michelin, Pirelli Rank Highest In JD Power OE Tire Satisfaction Study

Michelin takes top honors in the luxury car and truck segments, while Pirelli ranks the highest for passenger cars.

Motor1

How to invest in today's market

From investing in precious metals to ramping up your diversification efforts, we asked experts for their advice on investing in today's market.

Fortune

Autos service satisfaction drops for first time in 28 years from EVs

Customer satisfaction in vehicle service dropped year-over-year for the first time in nearly three decades from the growing number of all-electric vehicles on the roads, according to J.D. Power's 2023 U.S. Customer Service Index.

Tribune News Service

Rivian R1T And Mini Cooper SE Top JD Power US EV Experience Study

The Rivian R1T earns the top score overall and overtakes the Tesla Model 3 in the premium segment. Meanwhile, the Cooper SE grabs the win for mass-market EVs.

InsideEVs

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InsideEVs

EV Charging Stations In The US Are Plagued By Reliability Issues: Study

Charging your EV at public stations throughout the United States can sometimes be challenging, to say the least. We now have fresh data that paints a dreary picture of the reliability of American public EV charging.

Motor1

Lexus Ranks Best, Ford Freefalls On 2023 J.D. Power Dependability Study

Kia is the best mass-market brand, while Land Rover is still ranked as the least-dependable automaker.

Fortune

What to know before using a business credit card for your small business

Credit cards are the second most popular type of financing for small business owners.

InsideEVs

JD Power's EV Index Helps Companies Find Best Path Amid Transition

While EV fans may envision a clear path to EV adoption, the specifics vary widely among automakers and various areas across the country. JD Power aims to help.

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InsideEVs

Real World Battery Health A Critical Variable In Assessing Economics Of EV Ownership

So long as battery health remains a mystery, uncertainty will drag not only on the adoption of new EVs but also on the resale value of used EVs.

Investors Business Daily

U.S. Auto Sales: GM Is No. 1 Carmaker In 2022; Ford Is No. 2 EV Maker Behind Tesla

General Motors topped Q4 forecasts for U.S. auto sales, reclaiming the domestic crown for the full year from Toyota.

Bangkok Post

Toyota Chief Says 'Silent Majority' Has Doubts About Pursuing Only EVs

Toyota Motor Corp. President Akio Toyoda said he is among the auto industry's silent majority in questioning whether electric vehicles should be pursued exclusively, comments that reflect a growing uneasiness about how quickly car companies can transition.

InsideEVs

EVs Close To Gas Cars On Cost, But There Are Other Obstacles: JD Power

It seems everyone wants an EV today, but that's not yet the case. People who do want one may not be able to get one, and public charging is a big problem.

InsideEVs

Total Cost of Ownership Advantage For EVs? Yes, In Time

One of the keys to harvesting more EV consumers revolves around improved conversations about TCO. Most shoppers only see the upfront cost.

Tribune News Service

What electric cars should be in 2023

The new Toyota Prius doesn’t cut it. Not by a long shot.

InsideEVs

How Much Does Tesla Semi Weigh Without A Load?

The Tesla Semi is just coming to market, and it aims to change the trucking industry. Tesla hasn't shared how much it weighs, but people are speculating.

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