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The Latest Breaking News from JD Power

Tesla, Volta EV Chargers Rank Highest In J.D. Power Public Charging Study

Electric vehicle adoption across the United States is growing at a steady pace, but the experience of charging them at public stations is getting worse.

InsideEVs

Apple Card scoops customer satisfaction award for third year running

Apple Card has the highest customer satisfaction rating of all co-brand credit cards with no annual fee for the third year running.

iMore

ChargePoint Announces Plans To Improve Its EV Charging Network Reliability

ChargePoint, a major EV charging network provider in North America and Europe, laid out plans to improve its network uptime and reliability for customers.

RideApart

From analysis to the latest developments in health,
read the most diverse news in one place.

Incentives Spur EV Sales, But Consumers Struggle To Figure Out Which Ones They Can Claim

Though incentives certainly boost electric car sales, do you know which ones you might be eligible for? There are nearly 500 incentives available for the taking.

InsideEVs

Most Drivers Aren’t Fans Of Their Car’s Infotainment Sytems, Survey Says

Roughly half of drivers prefer not to use their cars built-in infotainment systems, according to the latest customer satisfaction survey from J.D. Power.

Inverse

US Car Ownership Satisfaction Declines, Tesla Underperforms: JD Power Study

Hyundai Motor Group led the satisfaction rankings, while Tesla fared poorly despite being among the highest ranked in the JD Power APEAL study.

InsideEVs

Car repair costs are surging amid widespread shortages

The next time your car breaks down, expect to fork over more money — and wait longer — for repairs.

Axios

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Automakers’ Adoption Of Tesla NACS Plug Addresses Major Consumer Pain Points

Tesla’s Supercharger network is simply the largest and most reliable fast charging network in the United States, with almost 19,500 ports available countrywide.

InsideEVs

Tesla Models Nowhere To Be Seen On This List Of 10 Best EVs Of 2023

In a pretty weird turn of events, AutoTrader UK, which is a completely different website, recently awarded the Tesla Model Y the title of “Best Car for Families 2023.”

InsideEVs

Tesla, Rivian, Lucid, And Polestar Fill Bottom Spots In Initial Quality Study

All the major EV manufacturers that have a presence in the United States have ranked very poorly in J.D. Power’s Initial Quality Study 2023, which analyzes what problems arise in the early ownership period of a new vehicle.

InsideEVs

More New-Car Shoppers “Very Likely” To Consider An EV: Study

The number of new-car shoppers considering purchasing an electric vehicle has increased slightly from last year, with 26 percent of shoppers saying they are “very likely” to consider getting an EV as their next car, up from 24 percent in 2022.

InsideEVs

The easiest way to get a $7,500 tax credit for an electric vehicle? Consider leasing.

Thanks to a boost from the government, leasing — not buying — is becoming the most affordable way to get your hands on an electric vehicle

The Independent UK

Why so many electric car chargers in America don't work

In a nondescript office park in San Jose, California, ChargePoint Holdings Inc. runs a torture lab of sorts. It’s here that the operator of the U.S.’s largest network of electric vehicle chargers subjects its products to extreme temperatures and rain, and puts them through simulated dust storms and earthquakes. Pulley…

Tribune News Service

Tesla, Lucid, Rivian Cost CA's Legacy Dealers $910 Million In Profits: Report

According to a recent report, automakers that rely on direct sales have stripped potential profits from traditional franchised dealerships in California.

InsideEVs

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Fortune

Low-cost airline takes top spot for best first- and business-class experience in new report

The annual study saw almost 8,000 air passengers weigh in on the best and worst North American airlines.

Axios

Why airline flyers are fuming

J.D. Power's annual survey finds rising ire at high prices.

InsideEVs

Startup EVs Vs Legacy EVs: Who Will Win? A J.D. Power Exclusive

Based on what we've seen, neither startups nor established automakers have such an edge in the EV space that it would preempt the other from success.

Multichannel News

Is a Mass Subscriber Exodus Coming to a Streaming Service Near You?

A solid user experience will keep consumers around after a hit show’s halo effect fades

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InsideEVs

JD Power: Suitable EVs Available This Year For 50% Of US Car Buyers

Not long ago, EVs were either too expensive, too small, or lacking in range for most folks, but times are changing. Many people can now find a viable option.

InsideEVs

EV Owners Are Less Satisfied With The Service Experience Than Owners Of ICE Cars: Study

With recall rates more than double among battery-powered cars compared to their gasoline or diesel counterparts, EV customers are understandably less satisfied with their purchase.

Kiplinger

These are the most popular car insurance companies on the market.

InsideEVs

Study Reveals Falling Satisfaction With Home Charging Experience

As the price of electricity goes up, satisfaction goes down.

Motor1

Michelin, Pirelli Rank Highest In JD Power OE Tire Satisfaction Study

Michelin takes top honors in the luxury car and truck segments, while Pirelli ranks the highest for passenger cars.

Fortune

How to invest in today's market

From investing in precious metals to ramping up your diversification efforts, we asked experts for their advice on investing in today's market.

Tribune News Service

Autos service satisfaction drops for first time in 28 years from EVs

Customer satisfaction in vehicle service dropped year-over-year for the first time in nearly three decades from the growing number of all-electric vehicles on the roads, according to J.D. Power's 2023 U.S. Customer Service Index.

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