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The Latest Breaking News from JD Power

Autos service satisfaction drops for first time in 28 years from EVs

Customer satisfaction in vehicle service dropped year-over-year for the first time in nearly three decades from the growing number of all-electric vehicles on the roads, according to J.D. Power's 2023 U.S. Customer Service Index.

Tribune News Service

Rivian R1T And Mini Cooper SE Top JD Power US EV Experience Study

The Rivian R1T earns the top score overall and overtakes the Tesla Model 3 in the premium segment. Meanwhile, the Cooper SE grabs the win for mass-market EVs.

InsideEVs

EV Charging Stations In The US Are Plagued By Reliability Issues: Study

Charging your EV at public stations throughout the United States can sometimes be challenging, to say the least. We now have fresh data that paints a dreary picture of the reliability of American public EV charging.

InsideEVs

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Lexus Ranks Best, Ford Freefalls On 2023 J.D. Power Dependability Study

Kia is the best mass-market brand, while Land Rover is still ranked as the least-dependable automaker.

Motor1

What to know before using a business credit card for your small business

Credit cards are the second most popular type of financing for small business owners.

Fortune

JD Power's EV Index Helps Companies Find Best Path Amid Transition

While EV fans may envision a clear path to EV adoption, the specifics vary widely among automakers and various areas across the country. JD Power aims to help.

InsideEVs

Real World Battery Health A Critical Variable In Assessing Economics Of EV Ownership

So long as battery health remains a mystery, uncertainty will drag not only on the adoption of new EVs but also on the resale value of used EVs.

InsideEVs

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U.S. Auto Sales: GM Is No. 1 Carmaker In 2022; Ford Is No. 2 EV Maker Behind Tesla

General Motors topped Q4 forecasts for U.S. auto sales, reclaiming the domestic crown for the full year from Toyota.

Investors Business Daily

Toyota Chief Says 'Silent Majority' Has Doubts About Pursuing Only EVs

Toyota Motor Corp. President Akio Toyoda said he is among the auto industry's silent majority in questioning whether electric vehicles should be pursued exclusively, comments that reflect a growing uneasiness about how quickly car companies can transition.

Bangkok Post

EVs Close To Gas Cars On Cost, But There Are Other Obstacles: JD Power

It seems everyone wants an EV today, but that's not yet the case. People who do want one may not be able to get one, and public charging is a big problem.

InsideEVs

Total Cost of Ownership Advantage For EVs? Yes, In Time

One of the keys to harvesting more EV consumers revolves around improved conversations about TCO. Most shoppers only see the upfront cost.

InsideEVs

What electric cars should be in 2023

The new Toyota Prius doesn’t cut it. Not by a long shot.

Tribune News Service

How Much Does Tesla Semi Weigh Without A Load?

The Tesla Semi is just coming to market, and it aims to change the trucking industry. Tesla hasn't shared how much it weighs, but people are speculating.

InsideEVs

Alfa Romeo Tops J.D. Power Sales Satisfaction Index Study

The industry's overall score drops compared to 2021.

Motor1

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AFP

Ford reports loss as it ends VW-backed autonomous driving venture

New York (AFP) - Ford announced Wednesday it is ending an autonomous driving program with Volkswagen, resulting in quarterly loss, as the auto giants retreat from a joint venture that had sought to revolutionize transport.

The Street

Here's Why People Hate Rental Car Companies Even More Than Airlines

People are really irritated with rental car companies.

Investors Business Daily

Auto Sales: Ford Joins GM With Q3 Surge On Strong Car Demand

Ford stock and GM stock both spiked Tuesday. Concern about U.S. auto sales recently expanded from supply to demand.

The Street

Here's Why Your Boss May Reject Your Business Travel Request

People are taking vacations again, but a once dominant travel sector is struggling to recover.

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The Street

Orlando's Airport Just Got a Lot Better (Disney Fans Rejoice)

JetBlue will also add a lot of flights to the Central Florida Airport that serves as the gateway to Disney World and Universal Studios Florida.

The Street

People Really Don't Like Flying Anymore

A new study shows that airline customer satisfaction levels have declined this summer.

Axios

Everyone hates the airport again

Overcrowding, high prices and other issues are plaguing airports nationwide.

Motor1

Genesis, Hyundai Top J.D. Power Tech Innovation Study In 2022

Meanwhile, fingerprint reader tech is noted to be the most problematic in the study's history.

InsideEVs

Genesis Tops JD Power User Tech Experience Index Survey

This new JD Power survey looks at how various automotive brand owners rated their experience using tech in their cars.

InsideEVs

Tesla Tops JD Power EV Public Charging Study

Tesla earns praise for its fast and reliable Supercharger network, though the competition is growing. Let's see why JD Power's study ranked Tesla at the top.

Bangkok Post

At Ford, Quality Is Now Problem 1

Josh Halliburton joined Ford Motor Co. in January to help improve its shaky quality record. Within months it was clear how big a challenge he faced.

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