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The Latest Breaking News from JD Power

Feeling Frustrated With Your Medicare Advantage Plan? You’re Not Alone — Member Trust Is Falling

Medicare Advantage plans scored lower in overall satisfaction among members in 2025. Eroding trust and policy confusion drove the drop in customer satisfaction.

Kiplinger

I’m a Mechanic: 4 Money Pit Sedans To Avoid in 2026

A mechanic breaks down four sedans known for costly repairs and reliability issues, helping car buyers avoid money pits in 2026.

GOBankingRates

These Are The Most Dependable Car Brands Of 2026

JD Power’s latest Vehicle Dependability Study has recorded the highest number of overall problems per vehicle since 2022. Premium vehicles remain less dependable than mass-market ones, with the gap between the two growing in the 2026 study.

Motor1

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EV Owner Satisfaction Continues To Grow, With Tesla Leading The Way

JD Power’s Electric Vehicle Experience (EVX) Ownership Study shows that owners are really satisfied with their electric cars.

InsideEVs

Ford CEO Jim Farley knew the EV pain would be bad, but the ‘punch line’ is a $4.8 billion loss: ‘The customer has spoken’

The company is pivoting to a “high-volume, affordable end of the market,” meeting customers where they are.

Fortune

The best and worst US airport lounges revealed (and the No.1 isn’t operated by an airline)

Research ranked general-access lounge networks across America

The Independent UK

This bank was just named No. 1 for customer satisfaction

’National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account offerings and strengthened trust,’ J.D. Power noted

The Independent UK

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Half of insurance customers will drop coverage because of this one flaw

‘There is a real opportunity for insurers to create a complete end-to-end digital experience that anticipates customer needs more proactively,’ one analyst said

The Independent UK

Warning for holiday shoppers as one in four credit card users have faced fraud in past year

The study found that Gen Z is most at risk as 43 percent have experienced banking fraud, and 41 percent hit with credit card fraud

The Independent UK

Ways AI Is Changing Everyday Banking

Discover how AI is transforming everyday banking with smarter tools, faster transactions and enhanced security for a better customer experience.

GOBankingRates

4 Used SUVs To Buy in 2025 That Should Last at Least 15 Years

These long-lasting SUVs offer serious value for drivers who want a reliable ride that still performs well after the odometer passes 200,000 miles.

GOBankingRates

Credit card tier discrimination may be coming: New Visa-Mastercard swipe settlement could reshape rewards—and surcharges

Premium credit cards like the Chase Sapphire Reserve or Capital One Venture X could soon face higher surcharges—or be outright rejected—as a new deal could reshape swipe fees.

Fortune

The Ford F-150 Lightning's Struggles Are A Terrifying Lesson For The EV World

Shoppers are clearly interested in the Lightning. But Ford hasn't been able to get them to buy, for one major reason.

InsideEVs

More Americans Want EVs, Despite The End Of The Tax Credit

The number of people who say they are “very likely” to consider a new EV was up last month, and there is one big reason for that.

InsideEVs

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InsideEVs

Experts Predicted An EV Sales Collapse. It's Already Started

Experts said electric car sales would fall off a cliff once the EV tax credit ended. Here's how much they plummeted in October.

GOBankingRates

5 Trucks To Buy in 2025 That Should Last at Least 15 Years

By carefully choosing any of these long-lasting trucks, you'll maximize the value you get for your investment in a new vehicle.

GOBankingRates

3 Kinds of Bank Accounts Consumers Are Opening in 2025 — and Why

GOBankingRates consulted with banking experts to learn about what kinds of bank accounts people are opening this year and why.

InsideEVs

The EV Tax Credit Is Dead. 5 Predictions For What Happens Next

The federal EV tax credit supported clean car sales for years. What happens to America's electric car market now that it's gone?

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Motor1

These Car Brands Have the Most Loyal Buyers

Repeat customers are great for business. It builds a relationship between buyer and seller, and there are some brands for which buyers can't get enough of. This year's JD Power US Automotive Brand Loyalty study reveals the car companies that have a high rate of returning buyers.

InsideEVs

EVs Are Now Cheaper Than Gas Cars in America—But Not for Long

Historically expensive electric cars are now a bargain, thanks to the expiring EV tax credit and hefty manufacturer incentives.

The Independent UK

Power rankings for best - and worst - airports in the US and Canada

Both of the ‘mega’ and ‘large’ airport categories had the same winner for the second year running

GOBankingRates

5 Cheap SUVs That Make You Look Rich, According to Car Experts

A car expert reveals 8 affordable SUVs that look high-end but won’t break the bank—perfect for drivers who want luxury style on a budget.

Kiplinger

A J.D. Power survey ranks retirement planning apps based on customer service and satisfaction. Does your financial app make the cut?

Motor1

'Thank You For De-Influencing Me:' Man Buys 2022 Mercedes-Benz G-Wagon For $150k. Then He Shows All Its Disappointing Features

A Mercedes-Benz Mercedes-AMG G-Class driver is inadvertently convincing others not to buy one of the vehicles the company markets as a "luxury icon."

InsideEVs

EV Public Charging Is Finally Working Like It Should

Fewer EV drivers have to deal with broken chargers, but owners aren’t thrilled with the costs, especially at Tesla Superchargers.

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