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The Latest Breaking News from JD Power

The Car Features You Paid For But Probably Never Use

Your car is packed with high-tech features, but how many of them do you actually use? Here are the ones drivers are leaving untouched.

Motor1 · Sep 19

What each generation expects from their online banking

Education, ease-of-use, relationships and protection are important to how today’s consumers experience online banking

The Independent UK · Sep 10

Passenger Screens Are Everywhere. A Third Of Owners Never Even Use Them

JD Power's latest Tech Experience Index reports only 6% of owners use their passenger screen with every drive, and more than a third have never used it at all.

InsideEVs · Sep 2

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Passenger Screens Aren't As Popular As Automakers Think: Study

Many people never use passenger screens, and those who do often encounter problems.

Motor1 · Aug 31

Study: DC Fast Charging Satisfaction Is Up, And Ionna Takes The Top Spot

JD Power's Electric Vehicle Experience (EVX) Public Charging Study says that people are getting more satisfied with public charging.

InsideEVs · Aug 12

Hybrids And Gas Cars Don't Make People As Happy As EVs Do: Study

People who drive electric cars like the driving feel, comfort, and fuel economy more than those who drive gas, diesel, and hybrid vehicles.

InsideEVs · Jul 25

Woman Buys Chevrolet. Then She Tries To Use The Warranty—And Runs Into Biggest Misconception There Is: ‘It’s Bumper To Bumper?'

'Some things just aren’t common sense.'

Motor1 · Jul 24

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Ford's CEO Still Isn't Satisfied With Brand Quality

The automaker has issued 56 recalls for 12.1 million vehicle so far this year while topping JD Power's Initial Quality Study.

Motor1 · Jul 10

Lexus Is No Longer The King Of Initial Quality. This Brand Beat It

JD Power’s latest Initial Quality Study saw its largest year-over-year improvement in nearly 30 years.

Motor1 · Jun 30

Ford Forced to Rehire 350 Veteran Engineers After AI Failed to Improve Vehicle Quality

Ford rehired 350 veteran engineers after leaning too hard on AI, then topped JD Power's 2026 quality study for the first time in 16 years.

International Business Times UK · Jun 30

Drivers Are Not Happy With Their Cars' Screens

J.D. Power's latest quality study shows infotainment problems are increasing as connected features (including Apple CarPlay and Android Auto) frustrate drivers.

InsideEVs · Jun 29

Here’s What The Biggest EV Skeptics Want In An Electric Car

A surprising number of people still want an EV, despite the bad vibes in the industry. The most stubborn holdouts need 500 miles of range.

InsideEVs · May 16

New Car Payments Are Now More Than $800 A Month: Study

New data paints a bleak picture for car buyers. The average monthly new-car payment rose to $806 in March, with nearly one-in-five finance customers paying more than $1,000 a month.

Motor1 · Apr 16

Buyers fret as the average cost of a new car nears $50K

Vehicle ownership has long been a big part of the American dream

The Independent UK · Apr 11

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InsideEVs · Mar 26

Home Charging Prices Are Going Up, But Charging At Home Is Still Cheaper

JD Power’s Electric Vehicle Experience (EVX) Home Charging Study revealed that energy costs are making EV owners less satisfied with home charging.

Kiplinger · Mar 7

Feeling Frustrated With Your Medicare Advantage Plan? You’re Not Alone — Member Trust Is Falling

Medicare Advantage plans scored lower in overall satisfaction among members in 2025. Eroding trust and policy confusion drove the drop in customer satisfaction.

GOBankingRates · Feb 22

I’m a Mechanic: 4 Money Pit Sedans To Avoid in 2026

A mechanic breaks down four sedans known for costly repairs and reliability issues, helping car buyers avoid money pits in 2026.

Motor1 · Feb 19

These Are The Most Dependable Car Brands Of 2026

JD Power’s latest Vehicle Dependability Study has recorded the highest number of overall problems per vehicle since 2022. Premium vehicles remain less dependable than mass-market ones, with the gap between the two growing in the 2026 study.

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InsideEVs · Feb 18

EV Owner Satisfaction Continues To Grow, With Tesla Leading The Way

JD Power’s Electric Vehicle Experience (EVX) Ownership Study shows that owners are really satisfied with their electric cars.

Fortune · Feb 12

Ford CEO Jim Farley knew the EV pain would be bad, but the ‘punch line’ is a $4.8 billion loss: ‘The customer has spoken’

The company is pivoting to a “high-volume, affordable end of the market,” meeting customers where they are.

The Independent UK · Dec 12, 2025

The best and worst US airport lounges revealed (and the No.1 isn’t operated by an airline)

Research ranked general-access lounge networks across America

The Independent UK · Dec 11, 2025

This bank was just named No. 1 for customer satisfaction

’National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account offerings and strengthened trust,’ J.D. Power noted

The Independent UK · Dec 5, 2025

Half of insurance customers will drop coverage because of this one flaw

‘There is a real opportunity for insurers to create a complete end-to-end digital experience that anticipates customer needs more proactively,’ one analyst said

The Independent UK · Nov 21, 2025

Warning for holiday shoppers as one in four credit card users have faced fraud in past year

The study found that Gen Z is most at risk as 43 percent have experienced banking fraud, and 41 percent hit with credit card fraud

GOBankingRates · Nov 17, 2025

Ways AI Is Changing Everyday Banking

Discover how AI is transforming everyday banking with smarter tools, faster transactions and enhanced security for a better customer experience.

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