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The Latest Breaking News from JD Power

Study: DC Fast Charging Satisfaction Is Up, And Ionna Takes The Top Spot

JD Power's Electric Vehicle Experience (EVX) Public Charging Study says that people are getting more satisfied with public charging.

InsideEVs

Hybrids And Gas Cars Don't Make People As Happy As EVs Do: Study

People who drive electric cars like the driving feel, comfort, and fuel economy more than those who drive gas, diesel, and hybrid vehicles.

InsideEVs

Woman Buys Chevrolet. Then She Tries To Use The Warranty—And Runs Into Biggest Misconception There Is: ‘It’s Bumper To Bumper?'

'Some things just aren’t common sense.'

Motor1

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Ford's CEO Still Isn't Satisfied With Brand Quality

The automaker has issued 56 recalls for 12.1 million vehicle so far this year while topping JD Power's Initial Quality Study.

Motor1

Lexus Is No Longer The King Of Initial Quality. This Brand Beat It

JD Power’s latest Initial Quality Study saw its largest year-over-year improvement in nearly 30 years.

Motor1

Ford Forced to Rehire 350 Veteran Engineers After AI Failed to Improve Vehicle Quality

Ford rehired 350 veteran engineers after leaning too hard on AI, then topped JD Power's 2026 quality study for the first time in 16 years.

International Business Times UK

Drivers Are Not Happy With Their Cars' Screens

J.D. Power's latest quality study shows infotainment problems are increasing as connected features (including Apple CarPlay and Android Auto) frustrate drivers.

InsideEVs

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Here’s What The Biggest EV Skeptics Want In An Electric Car

A surprising number of people still want an EV, despite the bad vibes in the industry. The most stubborn holdouts need 500 miles of range.

InsideEVs

New Car Payments Are Now More Than $800 A Month: Study

New data paints a bleak picture for car buyers. The average monthly new-car payment rose to $806 in March, with nearly one-in-five finance customers paying more than $1,000 a month.

Motor1

Buyers fret as the average cost of a new car nears $50K

Vehicle ownership has long been a big part of the American dream

The Independent UK

Home Charging Prices Are Going Up, But Charging At Home Is Still Cheaper

JD Power’s Electric Vehicle Experience (EVX) Home Charging Study revealed that energy costs are making EV owners less satisfied with home charging.

InsideEVs

Feeling Frustrated With Your Medicare Advantage Plan? You’re Not Alone — Member Trust Is Falling

Medicare Advantage plans scored lower in overall satisfaction among members in 2025. Eroding trust and policy confusion drove the drop in customer satisfaction.

Kiplinger

I’m a Mechanic: 4 Money Pit Sedans To Avoid in 2026

A mechanic breaks down four sedans known for costly repairs and reliability issues, helping car buyers avoid money pits in 2026.

GOBankingRates

These Are The Most Dependable Car Brands Of 2026

JD Power’s latest Vehicle Dependability Study has recorded the highest number of overall problems per vehicle since 2022. Premium vehicles remain less dependable than mass-market ones, with the gap between the two growing in the 2026 study.

Motor1

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InsideEVs

EV Owner Satisfaction Continues To Grow, With Tesla Leading The Way

JD Power’s Electric Vehicle Experience (EVX) Ownership Study shows that owners are really satisfied with their electric cars.

Fortune

Ford CEO Jim Farley knew the EV pain would be bad, but the ‘punch line’ is a $4.8 billion loss: ‘The customer has spoken’

The company is pivoting to a “high-volume, affordable end of the market,” meeting customers where they are.

The Independent UK

The best and worst US airport lounges revealed (and the No.1 isn’t operated by an airline)

Research ranked general-access lounge networks across America

The Independent UK

This bank was just named No. 1 for customer satisfaction

’National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account offerings and strengthened trust,’ J.D. Power noted

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The Independent UK

Half of insurance customers will drop coverage because of this one flaw

‘There is a real opportunity for insurers to create a complete end-to-end digital experience that anticipates customer needs more proactively,’ one analyst said

The Independent UK

Warning for holiday shoppers as one in four credit card users have faced fraud in past year

The study found that Gen Z is most at risk as 43 percent have experienced banking fraud, and 41 percent hit with credit card fraud

GOBankingRates

Ways AI Is Changing Everyday Banking

Discover how AI is transforming everyday banking with smarter tools, faster transactions and enhanced security for a better customer experience.

GOBankingRates

4 Used SUVs To Buy in 2025 That Should Last at Least 15 Years

These long-lasting SUVs offer serious value for drivers who want a reliable ride that still performs well after the odometer passes 200,000 miles.

Fortune

Credit card tier discrimination may be coming: New Visa-Mastercard swipe settlement could reshape rewards—and surcharges

Premium credit cards like the Chase Sapphire Reserve or Capital One Venture X could soon face higher surcharges—or be outright rejected—as a new deal could reshape swipe fees.

InsideEVs

The Ford F-150 Lightning's Struggles Are A Terrifying Lesson For The EV World

Shoppers are clearly interested in the Lightning. But Ford hasn't been able to get them to buy, for one major reason.

InsideEVs

More Americans Want EVs, Despite The End Of The Tax Credit

The number of people who say they are “very likely” to consider a new EV was up last month, and there is one big reason for that.

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