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The Independent UK
The Independent UK
Business
J.R. Duren

This bank was just named No. 1 for customer satisfaction

JD Power Capital One
Capital One topped J.D. Power’s U.S. National Banking Satisfaction Study for the sixth consecutive year. - (Getty Images)

If your big bank’s customer service has you looking for a replacement, a new survey from consumer research firm J.D. Power may the answer.

The firm released its 2025 U.S. National Banking Satisfaction Study, where it surveyed 11,626 retail banking customers about seven areas of their customer experience at national banks. The results? Capital One earned the highest score of the nine companies in the study, making it the bank’s sixth consecutive survey win.

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