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The Latest Breaking News from Evri

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Evri accused of employing people on ‘slave drivers contract’

A director repeatedly refused to recognise whistleblower complaints read to him by MP Liam Byrne during a business and trade committee session.

Evening Standard

Courier firm accused of abandoning Scottish villages in run-up to Christmas

VILLAGERS in a Scottish town in the Borders has hit out at a courier company that struggled to deliver parcels in the run up to Christmas...

The National (Scotland)

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Evri deliveries jump 12% as parcel firm shrugs off storm disruption

The parcel firm said it was boosted by soaring demand after Black Friday, as cash-strapped shoppers looked for Christmas deals online.

The Independent UK

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

Evening Standard

‘Record year’ for Evri deliveries amid growth of ‘pre-loved fashion’ platforms

The parcel giant said it had invested £32 million in improving customer service, which had also boosted delivery numbers.

Evening Standard

How Evri became the UK’s most hated delivery company

LET’S UNPACK THAT: From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, the courier has accrued enough horror stories to rival the Goosebumps series. But is it really any worse than its rivals? Helen Coffey looks into…

The Independent UK

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Evri and Yodel the worst parcel firms at helping their customers – Ofcom

A report found that although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) have had an issue in the past six months,

Evening Standard

Volkswagen to shut at least three German factories, union warns; Oil price falls 5% after Israel’s attack on Iran – as it happened

Rolling coverage of the latest economic and financial news

The Guardian - UK

Scottish islanders 'left with 90-mile trips' as Evri stops home deliveries

PEOPLE on the Isle of Skye have been forced to make 90-mile round trips to collect their parcels after courier service Evri stopped doing home…

The National (Scotland)

Hundreds of parcels undelivered as Scottish island's only delivery driver resigns

RESIDENTS on a Scottish island have been told they have to travel several miles to collect their parcels after Evri’s sole home delivery driver…

The National (Scotland)

Evri names Scotland as key growth area amid plans for thousands of new jobs

PARCEL delivery firm Evri has announced plans to hire hundreds in Scotland amid a major expansion ...

The National (Scotland)

Is Evri really worth £2.7 billion?

City comment: Will Apollo’s takeover deliver a good return?

Evening Standard

Dead letter office? Royal Mail wrestles with a difficult future

In private hands, the postal service has become a graveyard of management ambitions, beset by discontent and decline. Can yet another new boss save it?

The Guardian - UK

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The Guardian - UK

Christmas shoppers warned over ‘missed delivery’ scams

With the stress of last-minute shopping online, not receiving a parcel can cause hasty actions

The National (Scotland)

Royal Mail and Evri Christmas 2023 post deadlines

Evri and the Royal Mail have shared their latest recommended posting dates for your mail to arrive in time for Christmas

The Conversation

Deliveroo judgment shows how gig economy platforms and courts are eroding workers' rights

The tide of employment law has continued to turn on the gig economy after the UK Supreme Court’s recent ruling that Deliveroo drivers are not considered workers but self-employed independent contractors.

Evening Standard

Asda, Evri, and Channel 4 help give this city the highest average salary for workers outside London

Square Mile still the highest average salary in UK

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news in one place.

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The Independent UK

Parcel delivery firms ranked as companies accused of ‘miserable’ service yet again

Evri and Yodel ranked at the bottom of the charity’s league table

The Guardian - UK

One in three people in UK had problem with last parcel delivery, research shows

Evri and Yodel named as worst courier companies in Citizens Advice annual league table

The Independent UK

Parcel firms deliver ‘miserable’ service for the third year running

None of the major parcel firms – Royal Mail, DPD, Yodel, Amazon Logistics or Evri – managed to secure even a three star rating out of five.

The Independent UK

Evri invests £46m in customer service improvements ahead of Christmas

The firm said this will include a new automatic call-back service, through a new phone line, to help customers regarding any issues with orders.

The Guardian - UK

Royal Mail loses 360-year monopoly on delivering parcels from Post Office sites

Customer dissatisfaction with service thought to be reason for expanding remit to Evri and DPD

The Independent UK

Post Office customers to be offered DPD and Evri parcel delivery options

The new service will begin in selected branches in time for the peak Christmas delivery season.

The Guardian - UK

Evri profits slump 47% after £8m back pensions payments charge

Company says profit figure ‘reasonable’ as sales and volumes survive store reopenings, but skips paying dividend

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