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The Latest Breaking News from Citizens Advice

Ethnic minorities are paying more for car insurance than white people

A Citizens Advice investigation has found that the average difference in cost is £250 a year in England and Wales

Wales Online

People of colour may face ‘ethnicity penalty’ on car insurance in England

Citizens Advice mystery shopping suggests ‘shocking’ trend, affecting estimated 754,000 people in certain locations

The Guardian - UK

Drivers paying 'ethnicity penalty' for car insurance, Citizens Advice investigation finds

On average, people from ethnic minority backgrounds paid £250 a year more than white people, the report has discovered

Birmingham Post

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Motorists paying ‘ethnicity penalty’ for car insurance, says Citizens Advice

People from ethnic minority backgrounds face paying hundreds of pounds more a year than white people typically, analysis by the charity suggests.

The Independent UK

Delivery firm Hermes changes name to Evri after parcel mishandling allegations

The company came last in a delivery firm league table produced by Citizens Advice

Evening Standard

Royal Mail delays affected 15 million people over Christmas, says Citizens Advice

The charity calls for watchdog Ofcom to investigate Royal Mail after two years of Christmas disruption

The Independent UK

One town still without post due to Royal Mail Covid delays - after 15million affected

New research from Citizens Advice suggests half (54%) of all people went at least a week without receiving any letters. Some 2.5 million people missed important documents

Daily Mirror

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Royal Mail ‘failed to deliver for second Christmas running’

Citizens Advice is calling on Ofcom to investigate Royal Mail’s performance

Wales Online

Inflation at 30 year high as Citizens Advice warns more are running out of money each month

CPI inflation reached 5.5% in January 2022, its highest level since March 1992, as food, energy, and clothing prices soar

Chronicle Live

DWP: How to appeal PIP decision if you didn't get it or the award isn't long enough

If you don't think your PIP decision is correct, here is how to appeal

Bristol Post

Brits 'already drowning' before energy bills rise as food bank use hits all-time record

Citizens Advice warned Chancellor Rishi Sunak has not 'grasped the challenge' of rising energy bills and will have to come back with more help - but DWP chief Therese Coffey refused to say more cash is on the table

Daily Mirror

Poor families relying on Victorian poverty charities for crisis help

Citizens Advice in Newcastle is seeing the highest-ever number of people seeking help with rising cost of living and spiralling debt

Chronicle Live

Energy price cap: Experts give advice on what to do if you can't afford your bills

Experts at Citizens Advice have given guidance on what steps you should take if you are unable to afford your gas or electricity bills amid surging energy costs

Glasgow Live

Energy and money advice from top charity for anyone worried about gas and electricity bills

The Citizens Advice network unlocked £147 million for people across the UK in 2021.

Daily Record

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The Guardian - UK

Treasury preparing 11th hour package to soften national cost of living crisis

Measures include £200 rebate on energy bills as millions of households brace for record rise

The Guardian - UK

Ofgem to unveil new household energy bill price cap on Thursday morning – business live

Energy regulator to announce how much bills for 22m UK households can rise from April, as eurozone inflation hits record high of 5.1%

Nottingham Post

DWP: Millions with certain medical conditions can get water bills cut

Citizens Advice has explained the application requirements

Wales Online

British Gas, SSE, Eon, Octopus and all 21 energy suppliers ranked from best to worst for customer service

How does your provider fare on the list?

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Daily Record

Scots households ‘holding on by their fingertips’ as warning issued over rising energy bills

Citizens Advice Scotland has warned that there will be a massive rise in foodbank use when the regulator increases energy prices in April.

Wales Online

Two Post Offices a week have closed in the UK in the past two years, say Citizens Advice

Citizens Advice said its study also found that 1,291 Post Offices are currently deemed 'temporarily closed'

Daily Record

DWP confirms Universal Credit support scheme for new and legacy benefit claimants will continue until next year

The Citizens Advice network will deliver ‘Help to Claim’ until March 2023.

Wales Online

Single-parent families make up one in four Citizens Advice debt assessments

Some 88% of those completing a debt assessment owe money either to the Government or on essential bills, the charity found

Daily Record

21 energy suppliers ranked for customer service - see where yours is on the list

Citizens Advice have collated and compared customer service data for UK energy firms.

Daily Mirror

Families go without power and heating as they can't afford to top up pre-pay meters

As the cost of living crisis continues, it's feared twenty families a day are “self-disconnecting” after running out of credit, according to Citizens Advice

Daily Mirror

Avoid being disconnected if you can't pay energy bill - and what happens if you don't

With the help of Citizens Advice, The Mirror helps explain all of your big fuel debt questions - including what help is available

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