Energy websites appeared to falter today as customers rushed to submit meter readings before Friday’s price jump. The issues – which appeared to be an industry-wide problem – came as experts urged householders to submit meter readings for gas and electricity to their supplier on Thursday to show exactly how much energy they have used ahead of Ofgem’s price cap increasing from April 1.
This will prevent firms from estimating usage and potentially charging for energy used before April 1 at the higher rate. A message on the British Gas website told customers it was facing “some technical issues we’re trying to resolve as quickly as possible”.
The message said customers could still submit readings but warned it could take “a little time to update your account with the meter reading you provided today”. EDF Energy’s website also reported problems, apparently as many people tried to submit their meter readings on their account.
