Energy websites appeared to falter today as customers rushed to submit meter readings before Friday’s price jump.
The issues – which appeared to be an industry-wide problem – came as experts urged householders to submit meter readings for gas and electricity to their supplier on Thursday. It will show exactly how much energy they have used ahead of Ofgem’s price cap increasing from April 1.
This will prevent firms from estimating usage and potentially charging for energy used before April 1 at the higher rate. The energy price cap for those on default tariffs who pay by direct debit is rising by £693 from £1,277 to £1,971 from April 1.
