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The Latest Breaking News from Which

Budget airline Ryanair known for its customer service nightmares tells family they must pay over $200 for ‘unchecking themselves’

Europe's largest low-cost airline Ryanair said the family "unchecked" themselves before the flight, causing their boarding passes to be invalid.

Fortune

Fairy lights and family photos: how to decorate your student room on a budget

From starter packs to fake plants, here’s how to turn your uni accommodation into a stylish and functional living space

The Guardian - UK

‘Surprising’ study finds hotels generally cheaper than Airbnb

Consumer group Which? compares cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites

The Independent UK

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Study finds hotels are usually cheaper than Airbnb

Consumer group Which? compared the cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites.

The Independent UK

Calls for investigation as supermarkets accused of using price trick on loyalty offers

Consumer group analysed 141 Clubcard and Nectar card prices at Tesco and Sainsbury’s, tracking them back six months

The Independent UK

Supermarket loyalty card prices ‘not as good as they seem’ – Which?

Which? said 29% of the 141 member-only promotions it analysed were at their so-called ‘regular’ price for less than 50% of the six month period.

The Independent UK

Flights diverted due to staff shortages in air traffic control at Gatwick

Dozens of arrivals and departures were affected on Thursday evening, with passengers advised to contact their airline.

The Independent UK

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Motor and buildings insurance complaints to ombudsman hit five-year high

From April to June, the Financial Ombudsman Service received 3,869 complaints about car and motorcycle insurance and 1,776 buildings cover cases.

The Independent UK

Revealed: UK’s best towns and villages

Locations were rated on their levels of peace and quiet, scenery, food and drink scene and more

The Independent UK

Medieval city of Wells named as UK’s top tourist destination

Somerset city scores five stars for attractiveness and tourist attractions as it tops Which? survey of inland towns and villages

The Guardian - UK

Consumer worry about housing costs hits ‘highest recorded level’ – Which?

Which?’s Consumer Insight Tracker found 79% of mortgage owners and 81% of renters are worried about housing costs.

The Independent UK

OPINION - How spying smart home harvests your data: Tech and Science Daily podcast

How spying smart home harvests your data

Evening Standard

UK owners of smart home devices being asked for swathes of personal data

Which? said firms are gathering far more data than needed for products to function

The Guardian - UK

What are your banking options if your local branch shuts?

More than half of Britain’s bank and building society branches have disappeared from the high street in less than 20 years, the latest data shows.

The Week

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The Guardian - UK

Marks & Spencer’s tiny salads are now ‘for two’ and six people should share a tube of Pringles, apparently. Are they trying to gaslight us?

The Guardian - UK

Dorothy Goodman obituary

American educationist who helped to found the consumer magazine Which? in the 1950s while she was living in London

Evening Standard

Best and worst airports in the UK revealed in Which? survey

Liverpool John Lennon Airport and Manchester Airport at opposite ends of the table for customer satisfaction

The Independent UK

The UK’s worst airports revealed

The annual Which? survey has found the most disappointing places to jet off from

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The Conversation

How to get help or your money back after travel disruptions – experts explain

The summer of 2023 started well for airlines, after a tumultuous few years following COVID lockdowns in most countries. Passenger numbers were up 30% in the northern hemisphere in June 2023, versus the previous year. But air travel in July and August has been disrupted once again, not only by…

The Guardian - UK

UK food prices as big a concern for consumers as energy bills, Which? finds

Pace of food inflation continued to slow in August, data shows, but trust in supermarket sector at decade-low

The Independent UK

Trust in supermarkets at lowest level since horsemeat scandal, Which? finds

Food prices, which continue to outstrip overall UK inflation, are now on a par with energy bills as a source of concern to consumers, Which? found.

The Guardian - UK

More than 150 car models too big for regular UK parking spaces

Fears over safety as analysis by Which? shows ‘autobesity’ epidemic means cars getting wider and longer

The Guardian - UK

Drivers warned of copycat websites overcharging for Ulez fee

Which? advises drivers paying London ultra-low emission zone fee to make sure they’re using official TfL website

The Guardian - UK

Ofcom urged to investigate Virgin Media broadband contracts

Terms and conditions allow firm to raise bills at any time and by an unlimited amount, Which? claims

The Independent UK

Which? calls for Ofcom investigation into Virgin Media over ‘egregious’ pricing

Which?’s complaint to Ofcom highlights a clause in Virgin Media’s terms and conditions, which states the firm can ‘change our charges at any time’.

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