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The Guardian - UK

National

Anna Tims

Grieving mother falls victim to Amazon one-time password ‘scam’

Amazon Guardian Money Which Oliver

Parcels displaying Amazon branding — Amazon uses one-time passwords to verify high-value deliveries but the consumer group Which? says system fails to prevent theft. Photograph: Mike Segar/Reuters

A grieving mother was left distraught by Amazon after a laptop bought to plan her child’s funeral disappeared in an alleged scam – despite the website claiming to protect the purchase with a one-time password.

Clare Buchanan ordered the £800 MacBook Air the day after the death of her 11-year-old son Oliver from a brain tumour, and had planned to use it to write his funeral service at the hospice where he died.

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