The writer and broadcaster Victoria Coren Mitchell has indicated she may take legal action after claiming that her energy provider, Ovo Energy, wrongly pocketed thousands of pounds “that they were not owed”.
She is the most high-profile Ovo customer yet to apparently be on the receiving end of incorrect bills. Her case prompted the consumer group Which? to call for “the worst performers” in the energy sector, which it said included Ovo, to take urgent action to improve their customer service.
