‘There is real danger’: landline phone users voice fears over digital switchover Rural dwellers reveal failings in backup plans, as campaigners call for deadline to be extended from 2027 to 2030 The Guardian - UK · May 2
Awful April: What is happening to household bills? Households are facing an onslaught of bill rises from April 1. Evening Standard · Mar 31
Cost of living: get ready for ‘awful April’ bill increases From council tax to water, broadband to stamps, the annual round of price rises starts on 1 April … and that’s before any fallout from Iran war The Guardian - UK · Mar 30
BT ‘considering low-cost mobile brand’ as Revolut and Monzo plan launches Move into budget market could involve creating new brand in-house or buying virtual network operator The Guardian - UK · Oct 28, 2025
BT, EE and Plusnet announce new price rises New broadband and mobile customers are set to see even bigger price rises in 2026. Evening Standard · Jul 31, 2025
BT refunds £18m to customers over contract failures Ofcom fined BT £2.8 million last year after it failed to provide some EE and Plusnet customers with ‘clear and simple’ contract information. Evening Standard · Jul 29, 2025
Martin Lewis warns of broadband price hikes from BT, Virgin and more – check for better deals now Here’s how to find the best deals and save money before the increase comes into effect The Independent UK · Jan 31, 2025
UK advertising watchdog cracks down on misleading broadband price ads ASA says telecoms firms must scrap ads that do not give enough prominence in marketing to mid-contract rises The Guardian - UK · Oct 8, 2024
Six of the UK’s biggest broadband providers judged to have ‘misled’ customers over price hikes Advertising Standards Authority rules against BT, EE, Plusnet, TalkTalk, O2 and Virgin Media The Independent UK · Oct 8, 2024
Plusnet mobile customers told to switch within weeks or lose number BT Group-owned provider has already ditched its TV service and will become a broadband-only supplier The Guardian - UK · Jun 21, 2024
Plusnet broadband has gone down – here's what we know about the outage Plusnet is having a UK-wide outage of its broadband network – here's everything we know about it so far. TechRadar · Jan 15, 2024
We complained about Kia but two years on we are still waiting for a ruling The Motor Ombudsman is dragging its feet but how do I complain about it being so slow? The Guardian - UK · Dec 11, 2023
Best broadband deals to expect for Black Friday 2023 Expect cheap home WiFi from Virgin, Vodafone, Sky, BT and more Evening Standard · Oct 26, 2023
Thousands of mobile phone users urged to swap SIM cards before they stop working Plusnet Mobile customers are being urged to switch their contract as soon as possible Manchester Evening News · May 30, 2023
Daily Mirror · May 24, 2023 'Thousands' of Brits urged to switch mobile providers before SIM cards stop working Customers of the mobile network Plusnet Mobile have been urged to switch providers as the firm is going to shut down later this year
Nottingham Post · May 24, 2023 Martin Lewis warns Plusnet mobile customers to switch or lose phone number The mobile network provider will be changing
Wales Online · May 24, 2023 Martin Lewis issues warning to mobile customers who 'need to move' as provider closes down Plusnet Mobile is expected to join the EE network
Liverpool Echo · May 24, 2023 Martin Lewis' urgent warning as thousands of SIM cards to stop working Customers risk losing their phone numbers and no longer being able to make calls or access the internet
Daily Record · May 24, 2023 Martin Lewis urges mobile phone users to act fast as company closes down Plusnet Mobile customers could lose their mobile phone numbers if they don't switch before the closure.
Chronicle Live · May 23, 2023 Martin Lewis issues warning to mobile customers who 'need to move' as provider set to close down Plusnet Mobile will be closing in the 'coming months' - which means that customers with Plusnet SIM cards will no longer be able to use them
Daily Mirror · May 19, 2023 Worst broadband providers exposed - is your supplier the most frustrating in the UK? The UK's biggest broadband suppliers have been put through their paces and these are the best and worst when it comes to call wait times.
Wales Online · May 18, 2023 Mobile and landline customers spending longer on hold than during pandemic While average numbers of overall complaints fell year-on-year, there were clear areas where the industry needed to improve
Manchester Evening News · Apr 6, 2023 Sky, Virgin Media and BT broadband prices soar - what to do if you can't pay There are ways bill payers can reduce their broadband costs, here's how
Daily Mirror · Apr 6, 2023 Coronation Street star's real-life mum bags role in Stephen Reid serial killer storyline Coronation Street fans will see a familiar face on the cobbles later this month when Enid Dunn- real-life mum of Sean actor Antony Cotton - makes an appearance
Liverpool Echo · Apr 5, 2023 How to lower your broadband bill if you're facing price hikes with BT, EE, Sky, Virgin Media, O2, Vodafone and more Here's what to do if you're affected by the increases