The Latest Breaking News from Hays Travel

Couple books a ‘mystery holiday’ through Groupon. Then a 45-minute call reveals the departure airport is not guaranteed: ‘that is literally a scam’

Her mystery vacation quickly became less mysterious.

We Got This Covered · Aug 12

Revealed: The best high street travel agents

Consumer champion Which? surveyed more than 2,500 holidaymakers about their booking experience

The Independent UK · Jan 2

Ryanair digital boarding passes: The verdict from passengers – and the airline

Plane Talk: Flying on Europe’s biggest budget airline is not compulsory

The Independent UK · Nov 12, 2025

Belfast travel consultants' top tips and most affordable places to travel to this summer

Grace Duffy and Danielle Larkin from Hays Travel in Victoria Square have also told the most popular destinations being booked currently

Belfast Live · Mar 11, 2023

Woman charged £700 after sending off for new passport

Sharon Barrett has slammed the fee as "ridiculous"

Liverpool Echo · Jan 10, 2023

Woman slams 'ridiculous' £700 holiday charge to change surname

A newlywed couple were charged hundreds to change a surname on their booking for their dream trip to New York

Wales Online · Jan 8, 2023

Newlyweds slam travel company after being charged £700 to update surname on holiday booking

Sharon Barrett was informed less than two weeks before she was due to fly to New York with her husband that she would have to pay £700 to change her surname on the booking.

Daily Record · Jan 8, 2023

Newlyweds hit out after being charged £700 to change surname on holiday booking

Sharon Barrett was preparing to go away with her new husband Paul when she was contacted by the travel agents and told of the extra cost, which she says has left her 'skint'.

Edinburgh Live · Jan 8, 2023

Newlywed couple slapped with 'ridiculous' £700 fee to change surname on holiday booking

Sharon Barrett was told to pay £698.50 to change her surname or she could lose 99% of the £2,200 paid if they cancelled the trip. She was given the news just before they flew off

Daily Mirror · Jan 7, 2023

Couple 'skint' after £700 charge to change name on New York holiday booking

The newlyweds had to use half of their spending money to pay the hefty bill

Wales Online · Jan 7, 2023