A married couple have slammed a 'ridiculous' holiday booking charge to change a name for a dream trip to New York. The newlywed couple have been told they will need to pay almost £700 to change the surname on their booking.
Sharon Barrett said she was told by Hays Travel she had to pay £698.50 to change the surname on the booking, less than two weeks before she and husband Paul were due to jet off. According to the couple, if they cancelled they would lose 99 per cent of the £2,200 they had already paid, Chronicle Live reports.
The 58-year-old from Sunderland said: "They've charged us this absolutely ridiculous price without an explanation of what the fee was for. I thought I was hearing things when they told me the price on the phone. I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now.
