“We’re not so good on smartphones,” said Beryl. I met the lady from East Anglia and her husband, Mick, on Wednesday morning at Stansted airport. I was assessing the effects of Ryanair’s latest cunning plan: scrapping paper boarding passes. It is fair to say that Beryl and Mick were not the youngest passengers I talked to, but they were certainly the most interesting.
After 16 years of dutifully checking in online and printing out boarding passes so Ryanair didn’t have to, things have changed. As from dawn on 12 November, print-at-home boarding passes are no longer acceptable.
