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The Latest Breaking News from British Gas

Shapps raps energy regulator over prepayment meter scandal

Business Secretary gives suppliers until Tuesday to say what they are going to do about customers who have meters wrongfully fitted.

The Independent UK

Energy firms given days to plan compensation for customers whose homes they broke into

Furious Grant Shapps has also told watchdog Ofgem to get its act together after failing to haul British Gas over the coals for their appalling actions

Daily Mirror

Who is British Gas boss Chris O'Shea - the man 'accountable' for prepayment meters scandal?

The head of the energy giant's parent company has apologised to customers

Wales Online

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Cruel British Gas bailiffs got £1.4m in furlough cash during Covid pandemic

Bailiffs forced their way into homes of vulnerable British Gas customers behind on bills. Victims – including the sick and disabled – were forced to have more costly pre-payment meters

Daily Mirror

Business secretary warns energy suppliers over prepayment meter fiasco

Grant Shapps slammed the 'scandalous and shameful' practice by British Gas

Wales Online

Complaints to UK energy watchdog hits record levels - with more than 100k last year alone

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Daily Mirror

Business secretary demands Ofgem review and warns energy suppliers over prepayments meter fiasco

He slams the 'scandalous and shameful' practice by British Gas

Wales Online

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Newcastle mum with blind son forced onto prepayment meter by British Gas as call made for reforms

Citizens Advice has welcomed an Ofgem investigation into British Gas and wants robust new protections

Chronicle Live

What are the accusations against British Gas over prepayment meters?

Company criticised for allegedly forcing ‘vulnerable’ customers to accept pay-as-you-go devices

The Independent UK

‘It’s not who we are,’ wails British Gas. Sorry but when you’re using bailiffs to install meters, that’s exactly who you are

It’s not the only company filling its boots while poor people have to pay more for electricity. Luckily Grant Shapps is on hand to look busy, says Guardian columnist Marina Hyde

The Guardian - UK

‘This is bullying’: How much of your money are gas suppliers holding?

Revelations that suppliers have been stockpiling credit amid soaring bills have sparked fears customers are being taken advantage of

The Guardian - UK

How do prepayment energy meters work and what is being done to stop people being cut off?

Ofgem moves to stop forced installation as penalty for customers falling behind on their bills

The Independent UK

British Gas under pressure to explain how it will compensate "vulnerable" customers

Energy minister Graham Stuart said he was "horrified" by the forced instalment of prepayment meters

Manchester Evening News

Energy companies forcibly installing prepayment meters by breaking into homes 'widespread' in Scotland

Charity South Seeds has revealed the extent of the problem in Scotland following outrage that British gas has reportedly been breaking into homes with often vulnerable people.

Daily Record

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Chronicle Live

Pressure grows for complete ban on energy firms forcing prepay meters to claw back debt

Thousands sign petition as British Gas announces it is stopping 'all warrent activity' in the light of shocking report

Manchester Evening News

Teenage girl left ‘terrified’ by British Gas agents who broke into home while her mum was out

Ofgem has launched an investigation into British Gas following reports the firm has been sending debt collectors to “force fit” prepayment meters

The Independent UK

British Gas under pressure to compensate ‘mistreated’ customers

Ofgem calls for ‘action, not warm words’

Daily Mirror

Energy suppliers urged to stop 'outrageous' force-fitting of prepayment meters in homes

Grant Shapps has urged companies to suspend fitting the meters following reports that British Gas had been sending debt collectors to "break into" customers' homes

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Evening Standard

Ofgem asks energy companies to suspend forced installation of prepayment meters

Regulator Ofgem has asked energy suppliers to stop using court orders that permit the forced installation of prepayment meters in people's homes.

Daily Mirror

'Oblivious rogue energy firms are cashing in on people's misery as profits soar'

The Voice of the Mirror has taken aim at greedy energy companies making huge returns off the back of others' pain, including Vladimir Putin's illegal Ukraine invasion

The Guardian - UK

Ofgem warns suppliers over forcible installation of prepayment meters

Directive comes as energy minister expresses ‘horror’ at claims British Gas contractor allegedly broke into vulnerable customers’ homes

The Guardian - UK

Energy bailiffs for the poorest, huge profits for the richest: this is Britain in 2023

The British Gas scandal about vulnerable people being forced on to prepayment meters is just the latest cruelty in this crisis, says Guardian columnist Gaby Hinsliff

Daily Mirror

'British Gas forced me onto a prepayment meter while I was at a hospital appointment'

Jaki spoke to Mirror Money today after an investigation by the Times revealed that British Gas "routinely" sends debt collectors to break into customers’ homes and force-fit pay-as-you-go meters, even when they are known to be vulnerable

Daily Record

Can you refuse entry to an energy company debt collector? Your rights explained

Debt collectors are breaking into vulnerable customers' homes on behalf of energy companies to fit prepayment meters, according to reports.

Daily Record

Energy company debt collectors breaking into vulnerable customers homes to fit prepayment meters

It's been claimed British Gas have obtained court warrants in order to allow them legal access to enter a property and fit the meter if customers haven't paid their bills.

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