He has publicly apologised for the way debt collectors forced people who could not pay their bills to have prepayment meters fitted. Chris O'Shea is head of British Gas’s parent company Centrica.
He became the face of a scandal that appalled the nation, after The Times revealed that debt agents forced their way into the homes of vulnerable people on behalf of his company. Responding to the investigation, O’Shea said he was 'really, really sorry.'
He told Sky News: “We’ve clearly got it wrong here and we are going to fix that.” He said contractor Arvato 'let us down' but ultimately accepted he was 'accountable' for it.
