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The Latest Breaking News from ACCC

Surcharges are added to most purchases, but what are the rules behind these extra fees?

You head to the register at the cafe to pay for your lunch, swipe your card and suddenly realise you’ve been hit with an extra small but unexpected charge.

The Conversation

We have one supermarket in our little town. Are they required to display unit prices?

Your grocery store may not be obliged to display pricing in this way, writes policy professional Kat George. But you can still advocate for it to do so

The Guardian - AU

300 Passengers Booked First-Class Qantas Roundtrip Seats Between Australia And The US For As Low As $3,390; But There's A Catch

The airline is not obligated legally to honour fares if they are incorrectly priced

International Business Times UK

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How to save hundreds on petrol in Canberra

One area came up cheapest for fuel in the ACT.

The Canberra Times

Why is it so hard to cancel subscriptions or end ‘free’ trials? Report shows how companies trap you into paying

Many businesses are trapping Australian consumers in paid subscriptions by making them hard to cancel, hiding important details and offering “free” trials that auto-renew with hefty charges. We need law reform to tackle this continuing problem.

The Conversation

Thousands of illegal jelly cups seized during sting

Although mini jelly cups containing Konjac were banned in Australia due to a choking hazard, 11,300 of them were found across three businesses in Sydney.

AAP

Yes — taxpayers should bail out journalism. It’s the least bad option we’ve got left

‘If making The Great Gatsby is in the interest of the Australian taxpayer, then so is covering the news.’

Crikey

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ACCC keeping ‘vigilant’ watch on Qantas and Virgin airfares after Rex retreat

Watchdog provides bleak assessment of airline competition, saying ticket prices could climb with return of duopoly

The Guardian - AU

Airfare spike fears after Rex's flight from capitals

With no Australian airline route featuring more than two companies, the competition watchdog says prices could spike with the exit of cash-strapped Rex.

AAP

The competition watchdog wants to help businesses work together on sustainability – but it’s forgotten a key part

When businesses work together – for whatever reason – they run the risk of breaching the competition laws enforced by our national watchdog, the Australian Competition and Consumer Commission (ACCC).

The Conversation

Half of crypto ads on Facebook are scams or violate Meta’s policies, consumer regulator alleges

ACCC court case against Meta revealed tech giant made money off scam ads using unauthorised star power of public figures including David Koch and Celeste Barber

The Guardian - AU

NSW closes loophole to stamp out fires caused by substandard lithium-ion batteries in ebikes and scooters

New rules declaring the popular devices a form of transport mean the batteries must meet strict international product standards

The Guardian - AU

Secure fined $10m for selling filled car park spaces

A $10.9 million ticket has been printed for Secure Parking after it sold "guaranteed" car spaces that might have already been taken.

AAP

If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

The financial difficulties of Rex Airlines, coming so soon after the bankruptcy of Bonza, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.

The Conversation

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The Guardian - AU

I bought secondhand designer shoes online, but within a few months they fell apart. What are my rights?

The shoes might not be an authentic designer pair and have failed reasonable consumer expectation, writes policy expert Kat George. Although Vestiaire is an overseas company, Australian consumer law still applies

The Guardian - AU

In just three months Bonza has collapsed and Rex is on the brink. What’s gone wrong?

Australian aviation appeared vibrant in 2023. But headwinds, not seen by the public, soon hit the two airlines that were pushing down ticket prices

The Conversation

What is ‘slot hoarding’ – and is it locking out regional airlines like Rex?

It’s been a depressing year for regional aviation. Rex Airlines has just become the second Australian airline to go into voluntary administration this year, after Bonza’s collapse in April.

The Guardian - AU

Consumer watchdog urges crackdown on businesses using Centrepay to cause financial harm

It is alleged energy companies deducted money from welfare payments of people, including Indigenous Australians, who were no longer customers

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The Guardian - AU

Rex’s demise highlights industry’s favouritism of Qantas and Virgin, former watchdog chair says

Rod Sims says criticism of Rex’s decision to compete with major operators on capital city routes ignores failures of public policy

Crikey

Labor boldly proposes to prevent competition from getting worse… eventually

New powers for the competition regulator probably won’t commence until well into next year — and will be limited by judges in an appellant-friendly system.

The Guardian - AU

‘Amazonification’ of Australian live music industry hurting artists and crew, inquiry told

Union tells inquiry consumer watchdog should investigate and accuses Live Nation and competitor TEG of anti-competitive behaviour

Crikey

Why is it the media, not our regulators, that uncovers misconduct? Follow the money…

Australia has poor regulators and poor regulation because governments find it in their interests to let it be like that.

AAP

Corporate watchdog clears indigenous art centre

The ACCC has found no breaches of consumer law at the APY Art Centre Collective, but another regulator has told it to clean up its books.

AAP

Car auction site that misled buyers fined $10 million

An Australian online auction business has been hit with a multimillion dollar fine by the consumer watchdog after advertising false and misleading car listings.

The Guardian - AU

Real criminals, fake victims: how chatbots are being deployed in the global fight against phone scammers

New scambaiting AI technology Apate aims to keep scammers on the line while collecting data that could help disrupt their business model

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