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The Latest Breaking News from ACCC

‘We don’t want to go’: Australian couple told to pay $3,500 to postpone flights amid Middle East volatility

Experts say consumers are unlikely to have any legal rights to defer flights unless the airline’s fine print allows it

The Guardian - AU

Australian consumer watchdog takes gas company to court alleging it misled consumers over renewables claim

The ACCC says it launched investigation into Australian Gas Networks after complaints from consumers and conservation advocates

The Guardian - AU

Greenwashing lawsuit to test 'overstated' gas claims

Claims about the future of renewable gas will be tested in Federal Court after the competition regulator launched its biggest greenwashing lawsuit to date.

AAP

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Call for laws to stop harm to consumers, firms online

Australian consumers and businesses are being harmed by the behaviour of tech giants in ways that cannot be addressed with current laws, a report has found.

AAP

The Good Guys in trouble over bad promotional scheme

A major retailer has reached a settlement with the consumer watchdog over a "StoreCash" promotion, which promised shoppers store credits for buying goods.

AAP

Optus agrees to $100m penalty for selling phones to customers who couldn’t afford them or were out of range

Telco’s chief executive says company ‘failed customers’ and conduct was inexcusable

The Guardian - AU

Optus Cops $100M Fine Over Sales Tactics To Vulnerable Customers: ‘Unacceptable’

Optus has been penalised for selling customers phones and contracts they didn't want or need, following court action brought by the ACCC.

Pedestrian.tv

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Optus says yes to record $100m fine for dodgy sales

Optus has agreed to a record fine for "unconscionable" sales to hundreds of consumers, including in remote Indigenous communities its network didn't cover.

AAP

Only 4 Of 20 Popular Aussie Sunscreens Are Meeting The SPF Claims On Their Label, According To CHOICE

Australia's peak consumer advocacy group put 20 sunscreens to the test, finding most didn’t actually hit the SPF50 mark.

Pedestrian.tv

Several leading Australian sunscreens don’t provide the protection they say, Choice finds

Consumer group tested 20 popular SPF 50 and 50+ brands and found 16 didn’t meet the claims on the bottles

The Guardian - AU

Watchdog bites over dodgy ads during Black Friday sales

Michael Hill Jeweller, MyHouse and Hairhouse Warehouse Online have been hit with fines for allegedly making false claims over their Black Friday sales

AAP

How did you get my number? Inside the shadowy world of data brokers

When political spam landed in Priya Dev’s inbox during the last election campaign, she decided to track down the source

The Guardian - AU

After hundreds of complaints, eHarmony’s auto renewal subscription case begins in Australian federal court

Dating website accused of misleading and deceptive conduct as sign up process and memberships examined on day one of hearing

The Guardian - AU

Dating site accused of catfishing users with 'free' use

Dating site eHarmony allegedly misled customers with statements about the pricing, renewal and duration of its memberships, the consumer watchdog says.

AAP

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The Guardian - AU

Selling a house in Australia is expensive. The ACCC is investigating one reason why

News Corp’s REA Group, behind real estate listings site realestate.com.au, is being investigated by the consumer watchdog amid complaints over its market dominance

AAP

Fines top $30 million after college 'rorts' students

A judge has slapped massive fines on an online diploma college that turned a $19 million profit while saddling thousands of vulnerable people with student debt.

AAP

Why the carbon offset 'swear jar' needs an overhaul

Firms relying on carbon offsets to tout their green credentials and reduce their environmental footprints are under fresh scrutiny after a court settlement.

AAP

Coles, Woolies debate number of fake discount products

Coles and Woolworths will bargain with the competition watchdog on a list of items used as court evidence over allegations of illusory discount schemes.

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AAP

Qantas, Jetstar cash in on lack of airline competition

After budget airline Bonza collapsed early in 2024, Australia's remaining carriers have reaped their financial reward with impressive profits.

Pedestrian.tv

Vodafone Accuses Telstra Of Misleading Australians With Its Coverage Claims

Vodafone has called for a regulatory investigation, alleging Telstra appears to have been misleading Australians "for more than a decade".

AAP

Tuna tune-up: calls for clearer green claims on cans

Canned tuna brands spruiking their sustainability credentials have been urged to stick with the facts and steer clear of exaggerated assertions.

AAP

Penalty rates see hospitality sector 'haemorrhage'

Hospitality businesses are struggling under ever-increasing costs as wages, energy, insurance and transaction costs push the sector to record closures.

The Guardian - AU

Pro-gas group with link to Liberal party referred to ACCC over alleged misleading claims

Integrity organisation claims Australians for Natural Gas overstates role of gas in economy and failed to disclose directors’ links to industry on website

The Conversation

This may be as good as it gets: NZ and Australia face a complicated puzzle when it comes to supermarket prices

With ongoing cost of living pressures, the Australian and New Zealand supermarket sectors are attracting renewed political attention on both sides of the Tasman.

The Guardian - AU

Labor ‘taking action’ on dynamic pricing after cost of tickets to Lady Gaga’s Sydney and Melbourne concerts sparks outrage

‘Drip pricing’ and hidden fees also being examined after tickets for ‘nosebleed’ seats rose to $622 within 15 minutes of sale beginning

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