The Latest Breaking News from Sebastian Siemiatkowski

Klarna’s AI replaced 700 workers. It now wants some of them back to improve customer service

Klarna’s CEO has suggested that the AI job cuts have led to “lower quality” customer service

The Independent UK · May 21, 2025

More Klarna customers could struggle to repay loans

Credit losses increased 17% year-over-year to $136 million in the first quarter.

Fortune · May 21, 2025

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

Just 1 in 4 AI investments bring in the ROI they promise—but CEOs just can’t resist the technology.

Fortune · May 9, 2025

Klarna CEO says he feels 'gloomy' because AI is developing so quickly it'll soon be able to do his entire job

“My work to me is a super important part of who I am,” Sebastian Siemiatkowski said.

Fortune · Jan 6, 2025

FinTech Company to Begin Drug Testing Swedish Employees In January Ahead of IPO Move

For Mikaela Mijatovic, Klarna's director of people and HR, the move was "part of a larger effort to strengthen security across Klarna."

International Business Times UK · Jan 1, 2025

AI won’t take your job – but that doesn’t mean you should ignore it

Two influential tech CEOs have sparked a debate about AI’s effect on jobs. Klarna CEO Sebastian Siemiatkowski announced the buy-now, pay-later firm stopped hiring a year ago, claiming that AI can do most of the jobs that humans do. And the chief executive of AI firm Nvidia, Jensen Huang, has…

The Conversation · Dec 20, 2024

'We Stopped Hiring!': FinTech CEO Reveals How AI Replaced Hundreds of Employees in a Year

Klarna has embraced AI, which has resulted in job cuts. Other tech giants, such as Google, IBM, and BT Group, have also adopted AI, reducing their workforces.

International Business Times UK · Dec 16, 2024

"Our chatbots perform the tasks of 700 people" with better customer ratings: AI takes center stage as a Swedish fintech shrinks its workforce by half

Klarna, a Swedish fintech company, plans to integrate AI into its workflow, allowing it to get things done faster and easier with fewer employees.

Windows Central · Aug 29, 2024

Klarna has 1,800 employees it hopes AI will render obsolete

Klarna CEO Sebastian Siemiatkowski wants to trim his staff to 2,000, from a peak of 5,000, with the help of AI.

Fortune · Aug 28, 2024

'Our Chatbots Perform The Tasks Of 700 People': Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

As AI technology continues to advance, Klarna, a Swedish financial services company, is planning to reduce its workforce by almost 50% in favour of AI-powered automation.

International Business Times UK · Aug 28, 2024