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The Independent UK
The Independent UK
Business
Rachel Dobkin

Klarna’s AI replaced 700 workers. It now wants some of them back to improve customer service

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers.

The “buy now, pay later” company’s use of AI to cut jobs came after the company has seen its valuation drop to $6.7 billion, despite peaking at $45.6 billion in 2021.

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