What you need to know
- Klarna, a Swedish fintech company, is integrating AI into its workflow, allowing it to get things done faster and easier with fewer employees.
- The company suffered immense losses while expanding its operations to the US, but it has since become profitable with attribution to its AI strategy.
- Its custom chatbot can handle the workload assigned to 700 customer service employees, scaling the average resolution time for customer service inquiries from 11 minutes to 2 minutes.
