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International Business Times UK
International Business Times UK
Technology
Vinay Patel

'Our Chatbots Perform The Tasks Of 700 People': Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

Klarna has already shed over 1,000 employees and plans to cut nearly 2,000 more. The company claims its AI-powered chatbot can handle the workload previously managed by 700 full-time customer service agents. (Credit: Wikimedia Commons)

A Swedish financial services firm specialising in direct payments, pay-after-delivery options, and instalment plans is preparing to reduce its workforce by nearly 50 per cent as artificial intelligence automation becomes more prevalent.

Klarna, a buy-now, pay-later company, has reduced its workforce by over 1,000 employees in the past year, partially attributed to the increased use of artificial intelligence.

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