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Fortune
Fortune
Diane Brady, Nicholas Gordon

Klarna's CEO embraces AI and the 'Toyota Way'

(Credit: Courtesy of Klarna)

Good morning.

Growing up in Sweden as the son of Polish immigrants who struggled to find work, Klarna CEO Sebastian Siemiatkowski had a fraught relationship with money. “That was always the topic at hand,” he says. “We don’t have money for this, and we don’t have money for that.” 

That helped inspire him to cofound a ‘buy now, pay later’ fintech company in Stockholm in 2005. It’s now a global payments network and shopping assistant that reaches more than 550,000 merchants and 150 million consumers. Klarna has also been an early mover in using AI to trim everything from staff numbers to marketing costs. 

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