The Latest Breaking News from Ofgem

Call waiting times for energy customers to speak to advisor rises to more than five minutes

Some customers face waiting times of around 15 minutes to speak to their supplier.

Daily Record · Apr 8, 2022

Major energy firm launches £5million hardship fund - see if you're eligible for help

Shell Energy has launched a hardship fund for struggling households, offering a £5million pot of cash to help customers due the cost of living crisis. It comes after the Ofgem price cap shot up by almost £700 last week

Daily Mirror · Apr 7, 2022

Martin Lewis shares two quick ways energy customers may be able to reduce monthly direct debit

The Money Saving Expert also explained three reasons for energy bills going up higher than the 54% price cap.

Daily Record · Apr 7, 2022

Energy bills: why yours is now so expensive, and where all the money goes

Energy prices in the UK have soared thanks to a big rise in the price cap for domestic customers set by regulator Ofgem. This follows a smaller increase in the price cap in October 2021.

The Conversation · Apr 5, 2022

Changes to smart meters from next month could significantly reduce energy bills

The changes will make it compulsory for people to sumbit a reading every single day

Manchester Evening News · Apr 5, 2022

New smart meter proposal could see customers pay more when demand is higher

Supported by Scottish Power, EDF and Octopus Energy, a new tariff for energy has been proposed that will see customers pay more during peak times but will allow them to save when energy is less in demand

Edinburgh Live · Apr 5, 2022

Huge smart meter change could 'lower energy bills' next month in major shake-up

Smart meters will be sending automatic updates every hour in May.

Daily Record · Apr 5, 2022

'Help is at hand' for Perth and Kinross residents as the cost of living crisis starts to bite

Energy bills are to skyrocket with the price cap increased by £693 to £1791 after Ofgem hiked it up from April 1

Daily Record · Apr 5, 2022

Ofgem smart meter change which could reduce bills for households

The move also means suppliers will be able to bill more accurately, meaning customers won't have to make payments based on overestimate

Nottingham Post · Apr 5, 2022

Huge smart meter change could ‘lower energy bills’ as Ofgem given new powers next month

Ofgem is being given new powers from May, allowing it to change the way smart meters operate by 2025. The new rules will see smart meters send information about your energy usage every 30 minutes by default

Daily Mirror · Apr 5, 2022