New research by Citizens Advice and Ofgem has revealed householders are experiencing dropping standards of customer service from their energy suppliers, including a rise in call waiting times before they speak to an advisor.
The charity and energy watchdog's latest ratings found that customer service is at its worst since 2017 as people try to cope with the rising cost of living crisis and soaring energy bills of £693 a year.
The highest score is just 3.85 compared with 3.95 out of five in the previous quarter - June to September 2021 - and 4.40 between October and December 2020.
