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The Latest Breaking News from Nats

Flight ‘chaos’ this month caused by ‘software defect’ – report

The fault caused flights both in and out of the UK to be axed, impacting hundreds of thousands of passengers.

Evening Standard · Sep 18

‘Software defect’ was cause of travel chaos that grounded thousands of flights

‘At no point was safety in question’ Nats chief Martin Rolfe says as he apologises for the software defect that disrupted thousands of flights

The Independent UK · Sep 18

Jet2 issues update to thousands of customers affected by air traffic control glitch

IN FULL

The Independent UK · Sep 16

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Jet2 calls for urgent change after 7,000 customers hit by air traffic control chaos

The airline repatriated and refunded all those affected by the issue with the Nats’ system

The Independent UK · Sep 16

‘Don’t recall anything quite as bizarre’: LA actress hears hourly apologies at Heathrow tarmac. Little did she know the error canceled over 2000 flights

“We never want this sort of thing to happen.”

We Got This Covered · Sep 12

MoD forced to deny military jet error caused air traffic control chaos

The disruption has prompted calls for Martin Rolfe, chief executive of Nats, to resign

The Independent UK · Sep 12

Military aircraft reportedly blamed for UK air traffic control outage

Meltdown that grounded thousands of flights caused by ‘spurious’ flight data being entered into system, report says

The Guardian - UK · Sep 11

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Ryanair chief calls for air traffic control boss to be dismissed after days of flight disruption

IN FULL

The Independent UK · Sep 11

Ryanair boss demands ‘overpaid, failing’ air traffic chief be sacked after UK airport crisis

Ryanair called the Nats back-up system is ‘useless’ after more than 2,000 flights were affected as the result of a technical issue

The Independent UK · Sep 11

Campbeds, snacks and baby food: Should airports have contingency plans for disruption?

TRAVEL INSIDER: After more than 2,000 flights were grounded in a single day, MPs are asking why UK airports still have no formal crisis plan for major disruption. Global Travel Editor Annabel Grossman says it’s about time that changed in the latest Travel Insider newsletter

The Independent UK · Sep 11

Why travellers may miss out on compensation after days of airport chaos

IN FULL

The Independent UK · Sep 11

Passengers unlikely to get compensation as UK airports return to normal after days of flight chaos

Around 100 flights were affected by cancellations on Thursday

The Independent UK · Sep 10

'Hero of Gatwick' becomes viral sensation after shouting out instructions to stranded passengers

Kurtis Toy, 36, was labelled a ‘hero’ for stepping in to help customer service staff after his flight from the London airport was cancelled amid the air traffic meltdown

Evening Standard · Sep 10

Flight disruption eases as airport operations return to normal

An air traffic control issue caused more than 2,000 flights arriving or departing the UK to be cancelled this week.

Evening Standard · Sep 10

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The Guardian - UK · Sep 10

Ryanair will dispute passenger’s claim he was sucked out of window

CEO Michael O’Leary tells reporters the businessman was sucked ‘towards’ but not ‘out of’ the opening

International Business Times UK · Sep 10

UK Flight Cancelled? You Could Still Get Food and a Hotel Even if You're Owed No Compensation

The CAA says passengers may still have a right to food and accommodation even when flight compensation is not payable.

Evening Standard · Sep 9

Flight disruption easing as air traffic boss faces calls to resign

Hundreds of thousands of passengers were caught up in the disruption after flights were cancelled following a Nats technical issue on Tuesday.

Evening Standard · Sep 9

Fury as passengers hit by UK flight chaos 'unlikely to get compensation'

Airlines are unlikely to have to pay out as the incident is expected to be put down to ‘extraordinary circumstances’ under passenger rights rules

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Evening Standard · Sep 9

Passengers affected by air traffic control issue ‘unlikely to get compensation’

Travellers were caught up in the disruption after hundreds of flights were cancelled following a Nats technical issue on Tuesday.

The Guardian - UK · Sep 9

‘Baggage reclaim was pandemonium’: passengers hit by airport IT chaos in UK recount their ordeals

From hours stuck on planes awaiting takeoff, to sleeping the night on the floor at Heathrow. Here are some travellers’ experiences

The Independent UK · Sep 9

Britain’s crumbling vital infrastructure cannot be allowed to fail

THE INDEPENDENT VIEW: Editorial: The latest ‘technical glitch’ to cause widespread chaos at Britain’s airports must not be allowed to happen yet again. But preventing it will mean confronting the awesome challenge – and cost – of modernising air traffic control

The Independent UK · Sep 9

Flight chaos that left thousands stranded and could cost aviation industry £70m ‘was avoidable’

Downing Street said the government still had confidence in the boss of National Air Traffic Services, Martin Rolfe

The Independent UK · Sep 9

Inside the IT ‘glitch’ that triggered UK flight chaos – and the warnings issued three years ago

IN DEPTH: With problems mounting again for the UK’s air traffic control provider, Alex Ross looks at the warning signs from the last major meltdown in 2023

The Independent UK · Sep 9

Air traffic control chaos explained after second day of flight disruption

IN FULL

Evening Standard · Sep 9

Transport Secretary does not believe air traffic control issue was ‘unavoidable’

Heidi Alexander told MPs that safety must remain air traffic controllers’ ‘over-riding priority’.

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