Jet2 issues update to thousands of customers affected by air traffic control glitch

• Jet2 has repatriated and issued automatic full refunds to thousands of customers affected by last week's air traffic control failure.
• The technical glitch in the Nats system affected over 2,000 flights, leaving around 7,200 Jet2 passengers requiring assistance at the peak of the disruption.
• The airline added more than a dozen extra flights and provided hotel accommodation to return stranded passengers from destinations including Greece , Turkey , Spain and Malta .
• Under air passenger rights rules, travellers whose flights were cancelled are entitled to a full refund or an alternative flight to their destination.
• Jet2 chief executive Steve Heapy called the failure unacceptable and demanded government action over its 49 per cent stake in Nats.

IN FULL

Jet2 calls for urgent change after 7,000 customers hit by air traffic control chaos