Telco 'cowboys' not held to account after prior outage A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage. AAP · Sep 21, 2025
Optus appoints telco veteran as new CEO After two major public relations disasters, Optus has appointed a new chief executive following the departure of Kelly Bayer Rosmarin. AAP · May 5, 2024
Optus inquiry to zero in on emergency calls, complaints The federal government has announced the terms of reference for its review of this month's Optus outage, with a focus on emergency calls and consumers. AAP · Nov 27, 2023
Optus gets some clear air but the ghosts of twin disasters will haunt whoever comes next Kelly Bayer Rosmarin’s resignation fuels speculation Optus executive and former NSW premier Gladys Berejiklian could be top contender for CEO The Guardian - AU · Nov 20, 2023
Australia's second-largest telco loses its CEO after a network outage that hit almost 40% of the country's population The Nov. 8 outage, which affected ten million customers, was the second national scandal under outgoing CEO Kelly Bayer Rosmarin. Fortune · Nov 20, 2023
The Optus chief was right to quit but real change is unlikely at the telco until bigger issues are fixed Optus chief executive Kelly Bayer Rosmarin bowed to the inevitable on Monday and resigned as chief executive of Australia’s second largest telecommunications company. The Conversation · Nov 20, 2023
Optus CEO Kelly Bayer Rosmarin resigns after network outage Optus parent company Singtel says ‘priority is about setting on a path of renewal for the benefit of the community and customers’ The Guardian - AU · Nov 20, 2023
Embattled Optus CEO resigns after fraught 18 months Optus CEO Kelly Bayer Rosmarin has stepped down after a challenging 18 months marked by two of the telco giant's worst and most public disasters. AAP · Nov 19, 2023
Afternoon Update: Optus CEO faces Senate grilling; WFP warns of starvation in Gaza; and Apple agrees to improve texting with Androids Details from Optus chief’s Senate appearance include that 228 customers were unable to connect to triple zero services The Guardian - AU · Nov 17, 2023
More than 200 Optus customers unable to call triple zero during 14-hour outage, Senate inquiry told Chief executive Kelly Bayer Rosmarin faced grilling at Senate inquiry on Friday over last week’s network outage The Guardian - AU · Nov 17, 2023
School climate strike protests draw huge crowds; charges laid over Hillcrest jumping castle tragedy – as it happened This blog is now closed The Guardian - AU · Nov 16, 2023
Hundreds of emergency calls failed during Optus outage A Senate inquiry into a 12-hour Optus outage that affected millions of Australians has revealed hundreds of triple-zero calls were unable to go through. AAP · Nov 16, 2023
Optus CEO Kelly Bayer Rosmarin faces Senate grilling as Singtel denies it was to blame for outage Telco claimed its parent company was responsible but Singapore conglomerate says its upgrade was not the cause The Guardian - AU · Nov 16, 2023
The Optus outage shows us the perils of having vital networks in private hands Optus chief executive Kelly Bayer Rosmarin is set to front a Senate inquiry this week, probing last week’s colossal outage which left millions stranded without internet or mobile phone connectivity for a staggering 14 hours. The Conversation · Nov 15, 2023
The Guardian - AU · Nov 11, 2023 Optus chief executive set to face Senate inquiry over nationwide outage Kelly Bayer Rosmarin to appear in person before inquiry next week as it investigates network crash that endured for up to 14 hours last Wednesday
The Guardian - AU · Nov 10, 2023 Optus outage: will I be compensated, and what are my rights? The telco has offered additional data, but the ombudsman says customers may be able to seek other remedies
AAP · Nov 9, 2023 Anger as Optus data handout offer rings hollow Optus is being slammed for "inadequate" compensation offered to customers after an outage affected millions of people and small businesses.
The Guardian - AU · Nov 8, 2023 Optus outage: network offers free data to customers as it faces Senate inquiry and government review Optus will provide eligible customers with 200GB of extra data as compensation, now blaming ‘network event’ for catastrophic outage
The New Daily · Mar 8, 2023 Optus CEO says no customers were harmed in data hack Optus CEO Kelly Bayer Rosmarin says none of the telco's customers suffered any financial harm after a hacker posted the details of thousands of them online.
ABC News · Oct 14, 2022 Optus customers affected by data breach do not need new passports, chief executive says The telco's chief executive, Kelly Bayer Rosmarin, says it is thanks to a number of government agencies that people can now "continue with their travel plans and feel safe and secure".
The New Daily · Oct 6, 2022 Madonna King: Open letter to Optus CEO as customers scramble to fix telco’s mistakes My problem is not so much the hack but with the way you continue to handle one of the biggest stuff-ups in my lifetime, Madonna King writes.
ABC News · Oct 4, 2022 Anna was ready to buy her first home - but then her details were leaked in the Optus data breach and everything changed After failing to get clear advice from Optus and in trying to protect her finances, Anna may now not be able to own her own home anytime soon.
The New Daily · Oct 3, 2022 ‘Guinea pigs’: How Optus exposed millions of customer records Investigations into the Optus breach are now centring on the question of whether the telco made a basic error by using real customers' data.
The New Daily · Oct 2, 2022 Optus unveils hack review amid public fury Optus has unveiled an external review of its hack as the public and ministers vent their fury at the telco.
ABC News · Oct 1, 2022 Past Optus customers have had their data exposed — why did the company still have it? Past Optus customers caught up in the data breach are questioning why the company was still holding on to their information.