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The Guardian - AU
The Guardian - AU
Business
Josh Taylor

More than 200 Optus customers unable to call triple zero during 14-hour outage, Senate inquiry told

Optus Telstra Vodafone Bayer Rosmarin Kelly Bayer Rosmarin Singtel
Optus CEO Kelly Bayer Rosmarin speaks during an inquiry into a national outage of the Optus network
Optus chief executive Kelly Bayer Rosmarin faces a Senate committee over the company’s response to the national outage last week. Photograph: Lukas Coch/AAP

More than 200 of Optus’s customers were unable to call triple zero during the 14-hour outage, the company’s chief executive, Kelly Bayer Rosmarin, revealed to a Senate inquiry on Friday.

Bayer Rosmarin and the company’s head of networks, Lambo Kanagaratnam, faced a two-hour grilling before a Senate committee on Friday, chaired by the Greens communications spokesperson, Sarah Hanson-Young. Questions explored the outage itself as well as the company’s communication to customers and what will be done to prevent it happening again.

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