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The Latest Breaking News from Services Australia

'Is it human or AI?': a retired doctor's quest for answers to aged care bill

Steve Willmott has been unable to get to the bottom of his mother's aged care bill.

Newcastle Herald

Centrelink pursuing debts that are more than 40 years old despite agreeing to waive old arrears

Advocates and legal bodies want the debt to be made ‘out of bounds’ given how hard it is to determine its accuracy

The Guardian - AU

Meet the federal public sector's most influential people

Part 1: the public servants who are steering the ship.

The Canberra Times

From analysis to the latest developments in health,
read the most diverse news in one place.

Government apology for 'poor experience' following $9500 aged care bill

Services Australia insists that AI was not involved in generating the incorrect bill.

Newcastle Herald

'I have lost a lot of trust', victim of Centrelink fraud says

He accessed people's Centrelink profiles to submit 'quite a number of false claims'.

The Canberra Times

One tech giant behind 9 in 10 corporate freebies to public servants

More than 3000 gifts offered, almost all rejected.

The Canberra Times

Robodebt whistleblower was told her royal commission evidence ‘could cost you your job’, court hears

Exclusive: Jeannie-Marie Blake is suing the Australian government over alleged threats, which her department denies making

The Guardian - AU

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Where public servants are the happiest and paid the most

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The Canberra Times

'It's scary': Canberran's hunt for a missing card reveals national data breach

At least four Canberra pensioners had their private data exposed.

The Canberra Times

The APS winners and losers after the federal budget

Front-line services face reduced staff.

The Canberra Times

Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege

Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave

The Guardian - AU

Services Australia has not applied child support law properly and some parents are owed money, report finds

Ombudsman says agency knew for years that part of its child support processing not in line with law

The Guardian - AU

Call centre operator that won major Centrelink contract paid no corporate tax for two years

Telco Services Australia generated more than $185m in revenue in 2024-25 and $130m the year before but paid zero tax

The Guardian - AU

Origin Energy to face court over 77,000 alleged law breaches after taking millions from welfare recipients

Regulator says ex-customers allegedly affected by Centrepay scandal were already ‘likely experiencing economic vulnerability’

The Guardian - AU

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The Guardian - AU

The ATO is meant to be bringing work back in-house. But its target to cut consultants is ‘woefully inadequate’

Figure revealed this week was so low the Australian Services Union asked if it was a typographical error

The Guardian - AU

Sometimes defective, maybe unlawful: what can be done about Australia’s crisis-ridden welfare system?

Run by multiple departments and hundreds of private companies, advocates warn errors will continue to rock a system ‘in crisis’

The Guardian - AU

Revealed: some Australians have overpaid their Centrelink debt by more than $20,000

Exclusive: Services Australia spokesperson says automatic BPay payments and Centrelink being unable to contact customers may be to blame

The Guardian - AU

Centrelink illegally cancelled Daniel’s jobseeker payment. He fought back against the system – and won

After taking his case to the administrative review tribunal, Daniel’s complaint then went to the commonwealth ombudsman, which is now investigating Centrelink

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AAP

Welfare debts waived for domestic violence survivors

Centrelink debt incurred through "insidious" family violence will be waived for survivors to stop further abuse from being inflicted on vulnerable people.

The Conversation

‘Unfair and unreasonable’ – report finds $1.9 billion in unpaid child support in system rife with financial abuse

The Commonwealth ombudsman has released his long-awaited report into the “weaponisation” of the child support program.

AAP

Child support system 'broken' and being weaponised

A report has found Australian parents are not getting the necessary help from the child support system when they are the victims of financial abuse.

Pedestrian.tv

When & How People Impacted By The NSW Floods Can Access Disaster Relief Payments

The federal and state governments have also activated disaster assistance to 16 LGAs in the Hunter and Mid North Coast.

International Business Times UK

Centrelink Has Issued These Major Warnings In Australia

On 15 May 2025, Centrelink cautioned pensioners about fraudulent websites mimicking official platforms, falsely claiming Age Pension eligibility changes to steal sensitive personal and financial data.

The Guardian - AU

Coalition can’t cut 41,000 public service jobs in five years without breaking election promise, analysis shows

Majority of staff who leave each year have frontline jobs, meaning the Coalition will have to replace them or break its pledge

The Guardian - AU

Coalition cuts to public service jobs could push out social service payment wait times by months, Labor says

Exclusive: Katy Gallagher says ‘if Peter Dutton cuts, you will pay’ as Albanese government analysis shows opposition pledge would mean worsened services

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