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The Latest Breaking News from Services Australia

Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege

Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave

The Guardian - AU

Services Australia has not applied child support law properly and some parents are owed money, report finds

Ombudsman says agency knew for years that part of its child support processing not in line with law

The Guardian - AU

Call centre operator that won major Centrelink contract paid no corporate tax for two years

Telco Services Australia generated more than $185m in revenue in 2024-25 and $130m the year before but paid zero tax

The Guardian - AU

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Origin Energy to face court over 77,000 alleged law breaches after taking millions from welfare recipients

Regulator says ex-customers allegedly affected by Centrepay scandal were already ‘likely experiencing economic vulnerability’

The Guardian - AU

The ATO is meant to be bringing work back in-house. But its target to cut consultants is ‘woefully inadequate’

Figure revealed this week was so low the Australian Services Union asked if it was a typographical error

The Guardian - AU

Sometimes defective, maybe unlawful: what can be done about Australia’s crisis-ridden welfare system?

Run by multiple departments and hundreds of private companies, advocates warn errors will continue to rock a system ‘in crisis’

The Guardian - AU

Revealed: some Australians have overpaid their Centrelink debt by more than $20,000

Exclusive: Services Australia spokesperson says automatic BPay payments and Centrelink being unable to contact customers may be to blame

The Guardian - AU

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Centrelink illegally cancelled Daniel’s jobseeker payment. He fought back against the system – and won

After taking his case to the administrative review tribunal, Daniel’s complaint then went to the commonwealth ombudsman, which is now investigating Centrelink

The Guardian - AU

Welfare debts waived for domestic violence survivors

Centrelink debt incurred through "insidious" family violence will be waived for survivors to stop further abuse from being inflicted on vulnerable people.

AAP

‘Unfair and unreasonable’ – report finds $1.9 billion in unpaid child support in system rife with financial abuse

The Commonwealth ombudsman has released his long-awaited report into the “weaponisation” of the child support program.

The Conversation

Child support system 'broken' and being weaponised

A report has found Australian parents are not getting the necessary help from the child support system when they are the victims of financial abuse.

AAP

When & How People Impacted By The NSW Floods Can Access Disaster Relief Payments

The federal and state governments have also activated disaster assistance to 16 LGAs in the Hunter and Mid North Coast.

Pedestrian.tv

Centrelink Has Issued These Major Warnings In Australia

On 15 May 2025, Centrelink cautioned pensioners about fraudulent websites mimicking official platforms, falsely claiming Age Pension eligibility changes to steal sensitive personal and financial data.

International Business Times UK

Coalition can’t cut 41,000 public service jobs in five years without breaking election promise, analysis shows

Majority of staff who leave each year have frontline jobs, meaning the Coalition will have to replace them or break its pledge

The Guardian - AU

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The Guardian - AU

Coalition cuts to public service jobs could push out social service payment wait times by months, Labor says

Exclusive: Katy Gallagher says ‘if Peter Dutton cuts, you will pay’ as Albanese government analysis shows opposition pledge would mean worsened services

The Guardian - AU

Labor defies criticism to add 3,400 public service roles

Katy Gallagher says staffing increases are necessary and an ‘investment in the future’

AAP

How agency staff put abuse survivor through the wringer

The mistreatment of a family violence survivor by federal agency staff has been torn to shreds in a scathing report that questions their impartiality.

The Guardian - AU

Services Australia chasing billions in unpaid debt – including some which may have been unlawfully calculated

Agency pursuing $4.9bn in unpaid debts, including some potentially calculated with controversial method, question to parliament reveals

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The Guardian - AU

Millions of Australians charged $4.3bn may be part of debt miscalculation controversy

Services Australia tests found about 64% of employment income-related debts may be affected by the unlawful calculation practice

The Canberra Times

Services Australia announces plans to move out of two of its Canberra offices

More than 1400 public servants will be impacted by the move.

AAP

Welfare call times drop, claims processing faster

New performance data from Services Australia will show call wait times and the processing of claims have improved, with people getting help faster.

The Conversation

Australia’s child support system can put single mothers at risk of poverty and financial abuse

Australia’s child support system can not only increase women’s poverty, but can actually facilitate financial abuse, according to our recent research.

The Guardian - AU

Services Australia data breaches surge as scammers try to hack customer accounts using stolen details

Exclusive: Breaches linked to ‘social engineering’ rise by more than 440% after nine reported last year

AAP

AGL overcharged customers after services were stopped

A Federal Court judge has ruled against energy provider AGL, finding it contravened national rules by overcharging customers.

The Guardian - AU

Centrepay report that found major failings ‘ignored’ by successive Coalition governments, author says

Anna Buduls says her 2013 report, which found major failings with controversial debit system, was mostly forgotten about

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