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The Latest Breaking News from Services Australia

Centrelink issues 2.8m busy messages to callers in only two months as wait times blow out

Crossbench MPs raise alarm with minister as Services Australia data shows only 23% of calls were answered in July and August

The Guardian - AU

Busy message greets one-in-five welfare agency callers

Millions of people making calls for help to Services Australia are hanging up in frustration after being left hanging on the telephone.

AAP

Centrelink jobseeker payments suspended more than 450,000 times in three months

Exclusive: New figures reveal mutual obligations system responsible for the vast majority of welfare suspensions

The Guardian - AU

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Afternoon Update: Australia urges restraint in Israel-Palestine; Services Australia staff strike; and China’s shift away from the west

The Australian government has urged for civilian lives to be protected during Israel-Palestine conflict

The Guardian - AU

Meet the public service agency that is 'too nice'

It turns out having a friendly workplace isn't always a good thing.

The Canberra Times

CPSU split on APS-wide pay bargaining, as some members call for more aggressive approach

Section of union pushes to reject 11.2 per cent offer.

The Canberra Times

Marise Payne to quit parliament – as it happened

This blog is now closed.

The Guardian - AU

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'Unfair toll on you': Services Australia boss says sorry to staff for robodebt

'You deserve an apology from your agency,' Ms Skinner told staff.

Newcastle Herald

Services Australia backtracks after ‘unfair’ approach to botched child support assessments

Commonwealth ombudsman says agency initially planned not to inform people affected by 15,803 potentially ‘inaccurate child support assessments’

The Guardian - AU

Federal government paid Infosys $191m for abandoned Centrelink calculator that only processed 784 claims

Automated welfare ‘engine’ was part of effort to overhaul payments system but then abandoned, with Bill Shorten saying it ‘wasn’t fit for purpose’

The Guardian - AU

Prosecutors pause dozens of criminal cases after Services Australia miscalculated debts

Commonwealth DPP reveals 32 criminal cases affected by ‘income apportionment’ adjourned while reviewed

The Guardian - AU

Up to 100,000 Centrelink debts or potential debts miscalculated over two decades, ombudsman finds

‘Unlawfully apportioning’ income could cause incorrect calculations on welfare payments but practice unrelated to robodebt, report says

The Guardian - AU

Senior public servants criticised by robodebt royal commission scrubbed from organisational charts

Lawyer Annette Musolino is on leave, as PM’s department assistant secretary Russell De Burgh is replaced on staff listing

The Guardian - AU

Debt collectors face calls to return $11.6m retrieved under unlawful robodebt scheme

Figure paid by federal government for private collection services described as ‘shameful’

The Guardian - AU

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The Guardian - AU

‘It was so shocking’: why robodebt’s dark legacy will linger long after royal commission report

As victims and frontline whistleblowers explain, the doomed welfare scheme has caused irreparable damage to claimants and the public service

The Guardian - AU

Robodebt royal commission final report: what did it find and what will happen next?

A 900-page report released on Friday labelled the scheme as ‘cruel and crude’. Here’s what you need to know

The Guardian - AU

Former Coalition ministers incurred $2.5m of legal expenses linked to robodebt inquiry

Ex-PM Scott Morrison spent nearly half a million taxpayer dollars for legal bills while Christian Porter spent almost $800,000

AAP

Robodebt victims urge action on royal commission report

The final report of the royal commission into the controversial robodebt scheme is due to be released on Friday.

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The Conversation

‘The culmination of years of suffering’: what can we expect from the robodebt royal commission’s final report?

On Friday, the Royal Commission into the Robodebt Scheme will submit its final report to the federal government, which is expected to release it to the public shortly thereafter.

The Guardian - AU

Afternoon Update: RBA warns of more rate hikes; dogs rescued from ‘horrific conditions’; and Australia records 7th-warmest June

Cash rate pauses at 4.1% but governor says further rate rises are possible depending on the economy and inflation

The Guardian - AU

What timing! Labor chases Stuart Robert – and a byelection win – just as the Nacc opens its doors

The former minister’s denials don’t deter the attack – and they can’t put off the national anti-corruption commission

The Guardian - AU

Banks stick to rate hike predictions – as it happened

This blog is now closed.

The Guardian - AU

Victorian Liberals to meet on senator’s future; Stoker says she’s ‘fine’ – as it happened

Urgent meeting called for this weekend after allegations raised against the senator in parliament. This blog is now closed

AAP

Audit turns tables on welfare agency's furniture spend

The auditor-general says Services Australia did not show how it got value for taxpayers' money out of buying office furniture.

The Guardian - AU

Coalition staffers took classified documents after election loss, Labor claims in Senate estimates

Labor’s Anne Urquhart tells estimates Services Australia investigated two staff in Linda Reynolds’ office for transferring data off government network

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