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The Latest Breaking News from Hank Jongen

Services Australia has not applied child support law properly and some parents are owed money, report finds

Ombudsman says agency knew for years that part of its child support processing not in line with law

The Guardian - AU

Centrelink illegally cancelled Daniel’s jobseeker payment. He fought back against the system – and won

After taking his case to the administrative review tribunal, Daniel’s complaint then went to the commonwealth ombudsman, which is now investigating Centrelink

The Guardian - AU

Services Australia announces plans to move out of two of its Canberra offices

More than 1400 public servants will be impacted by the move.

The Canberra Times

From analysis to the latest developments in health,
read the most diverse news in one place.

Services Australia data breaches surge as scammers try to hack customer accounts using stolen details

Exclusive: Breaches linked to ‘social engineering’ rise by more than 440% after nine reported last year

The Guardian - AU

Scammers are targeting myGov accounts during tax time. How can users protect their ATO refunds?

Criminals change phone and email details to prevent users from receiving myGov notifications – before altering tax returns and bank account details

The Guardian - AU

Centrepay scandal: energy firm Origin wrongly received funds from welfare payments of former customers

Exclusive: Company is the third supplier known to have been given payments from vulnerable Australians in cases exposed by Guardian Australia

The Guardian - AU

AGL’s use of Centrepay not audited for two years despite allegations it wrongly took $700,000 from vulnerable Australians

Exclusive: Services Australia says it is also working to retrieve overpayments from Queensland’s Ergon Energy

The Guardian - AU

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‘Financial abuse’: how a debit scheme to help vulnerable Australians led to exploitation instead

A Guardian investigation has revealed that Centrepay is exposing scores of welfare recipients to financial harm. Advocates say the government must act now

The Guardian - AU

‘I just kept paying’: Indigenous people are being exploited by businesses using Centrepay debit scheme

Many of those who sign up are from regional or remote communities, speak English as a second or third language and have limited access to clothing, household goods and services

The Guardian - AU

Jobseeker endured 11 weeks without Centrelink payments but was still forced to attend job agency appointments

Advocates say government failing to meet ‘basic obligation’ to process claims quickly after Tim McCabe spent weeks with ‘no income’

The Guardian - AU

Majority of Centrelink payments facing significant delays since Labor took office

New documents reveal 27 of 32 claim types including jobseeker experiencing blowout in wait times after return to pre-pandemic staffing levels

The Guardian - AU

Hours on hold, repeated calls, months of delay: Maryanne’s struggle to get urgent jobseeker payments

Even as a former staff member, Maryanne Watts was shocked at how long it took to get urgent assistance. Experts says she is not alone

The Guardian - AU

Services Australia forced to review hiring process after 11 promotions overturned

The agency said it has "refocused" its processes after the promotions watchdog's slap on the wrist.

The Canberra Times

Centrelink seizes $13,000 of jobseeker’s compensation after work for the dole injury

Mick Smart says ‘catastrophic’ back injury destroyed his life as he now battles to receive a disability support pension

The Guardian - AU

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news in one place.

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The Guardian - AU

Domestic violence victim-survivor and mother of three left without Centrelink payments after perpetrator exploited system

Flaws in system need fixing so people leaving violent partners don’t end up in poverty, survivors say

ABC News

Flood relief payments targeted at Lismore, Gympie by scammers

A wave of fraudulent flood claims is being investigated as scammers try to cash in on natural disasters in south-east Queensland and northern New South Wales.

ABC News

Centrelink scammers target flood-hit residents in northern NSW

Fraudsters are adding insult to injury for families affected by this year's devastating floods, stealing flood-relief money and Centrelink details

ABC News

Government says Labor's attack on Services Australia flood sites a 'cheap' political play

Labor accuses the federal government of making partisan picks for where to send flood assistance — but ministers and Services Australia say state governments decide where to send staff.

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