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The Guardian - AU
The Guardian - AU
National
Cait Kelly

Majority of Centrelink payments facing significant delays since Labor took office

Centrelink signage
New documents tabled in Senate estimates reveal the majority of Centrelink payment processing times have fallen below internal targets. Photograph: Julian Smith/AAP

Centrelink is experiencing a significant blowout in wait times for claims, with 27 out of 32 payment types including jobseeker experiencing a sharp increase in processing time since Labor came to power.

On Wednesday Guardian Australia reported a similar trend in call wait times, with data tabled in Senate estimates revealing only 23% of calls to Centrelink were answered in July and August, compared with 35% over the 2022-23 financial year.

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