Lucy* is from a remote Aboriginal community in the Northern Territory and her first language is Galpu. She’s a long-term recipient of Centrelink payments.
From 2008 to 2013 Lucy used a government service called Centrepay to make automatic deductions from her income to pay for her Telstra landline. She was in credit on her Telstra bill within two months and eventually built up a credit of more than $6,300 by 2013, when the automated payments stopped.
